Exclusives

It's important to recognize that "CRM is growing up," said Xactly CEO Christopher Cabrera. "It's becoming more useful to the CRM user, who is predominantly the sales rep or whoever is managing the customer relationship. The sales performance management, or SPM, space is on a collision course with CR...

The most important trends in CRM right now are "the rise of the millennials, the rise of the promoter economy, and the rise of the conscious consumer," said Matt Price, Zendesk's SVP of emerging businesses. "The 'R' in CRM is relationship, and all of these things impact how we develop relationships ...

Salesforce VP Lynne Zaledonis drives product marketing and sales enablement for Sales Cloud. In order to succeed in the age of the customer, companies need to understand that the new cloud, mobile and social world we find ourselves in "has produced trillions of pieces of customer data, and it's tota...

EXCLUSIVE INTERVIEW

Oracle VP Des Cahill: Get in Tune With Your Customer

Oracle Vice President Des Cahill is the company's head CX evangelist. An expert in B2B software and marketing, Cahill has spent most of his career in Silicon Valley, helping companies develop, refine and tell their stories. One of the main CRM challenges businesses face today is adjusting to the era...

SugarCRM cofounder Clint Oram is one of the original architects and developers of the Sugar application. He currently serves as the company's CTO. The biggest CRM challenge right now is that "technology is changing the way customers work with companies," Oram said. "I want the company that I do busi...

Computer software requires an enormous amount of support. That fact has enriched companies such as Oracle and SAP, which levy annual support fees of about 20 percent of the sale prices of their applications. That's one of the things that just sticks in the craw of Clint Oram, chief technology office...

LiveOps is a cloud-based company that has two businesses. It began by providing call center outsourcing services through a network of more than 20,000 independent home-based agents, then began offering its contact center Platform as a Service. Monster.com describes LiveOps as the nation's largest do...

EXCLUSIVE INTERVIEW

Silo Busting: Q&A With EDL CEO Bill Loumpouridis

At Salesforce.com's Dreamforce 2010 conference this week, EDL Consulting showed off version 2.0 of CloudCraze, which it touts as the first e-commerce platform built natively on Force.com. CloudCraze is claimed to provide the functionality of more expensive enterprise multi-channel commerce packages ...

Over the years, Salesforce.com has gradually transformed itself from being a CRM company to a cloud services provider. Along the way, it partnered with leading-edge Web 2.0 companies such as Google and Facebook, and most recently, it teamed up with virtualization giant VMware to offer VMforce, a new...

With last summer's launch of Avaya Aura and the purchase of Nortel Enterprise Solutions and Nortel Government Solutions in December, Avaya has placed itself squarely in the No. 1 spot for the global enterprise telephony and unified communications, audio conferencing, enterprise messaging and contact...

There are always niche vendors developing new applications around functionality that doesn't quite fit into a defined software category. When the analyst community takes note -- and then decides to give the category a name -- a bona fide trend is established. That is happening to SpringCM -- a Softw...

It may seem that CSG Systems, a provider of customer interaction and billing management software, acquired marketing company Quaero in the nick of time. The deal was announced at the end of the year -- just as it was becoming painfully clear that the recession was likely to be much deeper than initi...

This is the marketing resource management world, according to Manticore CEO Jeff Erramouspe: There are the enterprise-oriented types of platforms that can handle robust applications. Their downside is that they require consultants to manage their difficult implementations and dedicated personnel for...

M.A. Ketabchi, president, CEO and founder of business process management provider Savvion, might have done just as well focusing on product marketing in his career. From the beginning, he has distinguished Savvion from the competition by concentrating on the one thing potential customers care abou...

How confident are you in the reliability of AI-powered search results?
Loading ... Loading ...

CRM Buyer Channels