Enterprise Apps

Salesforce.com is the proverbial face that launched a thousand ships. The company is largely -- and deservedly -- credited with ushering the software-as-a-service movement into the 21st century and lifting CRM out of the doldrums that plagued companies such as Siebel Systems in the late '90s. The r...

NetSuite has married two of its applications to provide additional features for clients that use its product to collaborate with partners. PRM+ integrates the company's partner relationship management, order management and commission management apps, incorporating enhanced functionality. It allows c...

You'd be hard pressed to find many traveling salespeople today who don't rely on their BlackBerry, PDA, cell phone or laptop to support their daily activities. So why does software directed at salespeople completely ignore their day-to-day selling lives? The software industry has done an admirable j...

As a rule, manufacturers have been blissfully unconcerned with some of the finer points of CRM functionality and process. This is not to say they are indifferent to their customers' needs. Rather, the low adoption rates of CRM technology in this sector have been more reflective of manufacturers' bus...

SAP has upgraded its Software as a Service CRM application to include service capabilities, rounding out its earlier sales and marketing offerings. The new modules also have enhanced integration capabilities and new sales automation functionality, specifically the ability to provide product quotes...

As the online space expands and becomes ever more complex, Web marketers are finding that they have to cherry-pick among the many possible technology marketing channels available to be exploited. Online marketing has evolved from links to banners to search engines. While search engines are by far th...

Sage Software, the U.S. subsidiary of UK parent Sage Group, has acquired Corum, a privately held software consulting and development company that specializes in mobile CRM technology. Sage has partnered with Corum for several years, integrating the Canada-based firm's mobile platform with the SalesL...

Sage Software introduced the latest version of ACT, ACT by Sage 2007, last week. It includes ACT 9.0, ACT by Sage Premium for Workgroups 2007 9.0, ACT by Sage Premium for Web 2007 9.0 and ACT for Palm OS 2.0. Sage has also introduced more than 40 new add-on modules for the ACT by Sage 2007 9.0 cont...

CTI Group, a provider of online billing, self-care and communication management applications, has released a hosted call recording product. In general, on-demand contact center applications have been proliferating over the last year. CTI Group's new product, called "SmartRecord IP," differentiates i...

Salesforce.com has unveiled its Winter 07 upgrade, which features first-time support for softphone -- that is, computer telephony integration, or CTI -- connectivity. It also includes new interactive calendar design and task management capabilities, as well as additional integration tools. A new AJA...

RightNow Technologies will be introducing version 8 of its CRM suite next Monday in conjunction with the company's eighth annual user conference and the 2006 Gartner Customer Relationship Management Summit. Representing a US$25 million, two-year investment, version 8 has a completely rearchitected u...

Next week at its CRM Summit, Gartner will release statistics suggesting that in certain implementations, the Software as a Service model is not as cost-effective -- or even effective -- as earlier projections and experiences have led some companies to believe. In fact, through 2010, 75 percent of c...

The supply chain management applications market grew by 3 percent to US$5.6 billion in 2005, according to a new report by AMR Research. It was the second year of growth for the sector, and it exceeded the firm's expectations of a 1 percent increase. 2006 promises to be even stronger, with AMR callin...

Avaya has updated its flagship contact center software application, Interaction Center, with new features that make it easier for developers to build agent portals to their own specifications and needs. This latest iteration of the application, version 7.1, is taking aim at a pain point that many ve...

Oracle has released PeopleSoft Enterprise Performance Management 9, an integrated suite of analytic applications that is part of Oracle's PeopleSoft Enterprise 9 suite. New features include expanded enterprise planning and compliance management capabilities and new industry functionality in the hig...