Enterprise Apps

An application currently in beta on Salesforce.com's AppExchange is designed especially for politicians in campaign mode. To be called (what else?) "CampaignForce.com," the product will be available in a few weeks, according to Dan Burton, senior vice president of global public policy at Salesforce....

Aiming squarely at the SOA/BPM market niche, Germany's Software AG has announced it is buying WebMethods for approximately $546 million, or $9.15 per share. The announcement was hardly unexpected, as it was clear that WebMethods needed to do something to address its scale issue, as well as other com...

Intervoice has just introduced new self-service voice products based on SCXML -- a dialogue language that can be used in multiple contexts and, most intriguingly for vendors and end users, multiple modes. In Intervoice's case, it has incorporated a runtime-service-orchestration engine based on SCXML...

When Wal-Mart imposed its seemingly -- to the suppliers at least -- draconian RFID mandate, it also held out the future promise that the cost of the technology would someday be quite affordable, perhaps as low as 5 cents per tag. That day hasn't come -- at least not yet. Currently, the cost of passi...

The stage is set for further growth in VoIP communications with technological advances, telecom market deregulation and a growing web of fiber optic and wireless networks. India is now recognized worldwide as a center for offshore call centers, but a range of companies in other emerging market count...

Open source CRM vendor SugarCRM is adding service-related capabilities into its product line now that it has solidified its hold on marketing and analytics. The firm just released Project Management for its Sugar Professional and Sugar Enterprise product lines. In April, it will be announcing the av...

Salesforce.com's Spring '07 release, specifically the AppSpace product, is being hailed as a quantum leap forward in functionality that will support users in fulfilling their corporate missions. AppSpace, which hasn't been activated as yet, is a new product that provides users with a place to engag...

In his keynote address at Microsoft's Convergence 2007 conference in San Diego last week, CEO Steve Ballmer included a preview of the company's upcoming Dynamics CRM application, code-named "Titan." The biggest change in Titan is its full multitenancy -- that is, it uses the same multitenant code ba...

SAP has ratcheted up its campaign to increase its middle market customer base with the rollout of several new applications. At the CeBIT trade fair now taking place in Hannover, Germany, the company introduced an enhanced All-In-One application that offers some 80 micro verticals and is componentize...

FrontRange has acquired Enteo, a privately held Germany-based company, at undisclosed terms. The firm's product offerings include applications for patch management, distribution of operating systems and applications, license management and compliance, and configuration management. It has 1,200 custo...

Without a doubt, adoption and use of radio frequency identification accelerated dramatically when Wal-Mart and the Department of Defense gave their respective suppliers marching orders to implement the technology. However, suppliers for the most part were not happy with the additional costs and reso...

Microsoft is introducing a number of productivity tools to its Dynamics product line that should extend ERP functionality and data throughout the enterprise using the familiar user interface and productivity tools in the Microsoft Office system. This release -- specifically a licensing package of Mi...

The movement to Internet protocol-based phone systems and contact centers is in full swing. This is great news for smaller businesses, since standards-based IP networks offer far more flexibility and capabilities for much lower costs than their TDM predecessors. As a bonus, the protocol that runs th...

There's no other series of business processes that are going through more of a transformation today and impacting customer relationships more than order management. These series of processes have gone through multiple owners, first starting with IT who adopted them as a quick way to achieve ERP syst...

SugarCRM, a provider of commercial open source CRM software, is expanding its reach to Europe -- an essential step for any small, high growth software company more than a few years old. The company is opening its European headquarters in Dublin, Ireland. Company cofounder Clint Oram will be the gene...