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Five9's Virtual Call Center products -- on-demand contact center applications -- are now fully compatible with Microsoft's Windows Vista operating system. Essentially, what this means is that the system, which requires only a Windows-based PC, Internet connection and headset, can now support Vista....
Broadband providers have been pushing so-called triple play offerings as a means to fatten their coffers, but those services are also contributing to increasing support costs and drooping customer satisfaction. "The competitive environment that characterizes today's broadband and value-added service...
Mortgage lenders have improved their online customers' experience over the last year, but many Web sites still fall far short of meeting their visitors' needs, according to a report released Tuesday by a financial services customer satisfaction research firm. In a Web site study of 26 major online m...
The State of Texas has charged electronics retailer Radio Shack with violating state identity protection laws, claiming the company dumped thousands of customer records behind a store near Corpus Christi and possibly exposing consumers to identity theft. Radio Shack is not denying the transgression ...
The stage is set for further growth in VoIP communications with technological advances, telecom market deregulation and a growing web of fiber optic and wireless networks. India is now recognized worldwide as a center for offshore call centers, but a range of companies in other emerging market count...
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