CRM

At a recent corporate event, Oracle provided much additional detail about integration and architecture plans for its Fusion project -- the company's strategy to deliver next-generation applications, middleware and architecture based on its recent acquisitions. However, the CRM sector is still in the...

Salesforce.com has made a newly expanded version of the AppExchange -- a platform that extends its CRM suite to other business lines -- generally available with its Winter '06 release. The AppExchange connects users with new applications developed by such third-party vendors as Adobe, Business Objec...

IT vendors -- from RFID tech providers to supply chain management software companies -- have descended upon the National Retail Federation's 95th annual convention and expo in New York City to show off their latest applications and technologies. In the CRM space, vendors such as SAS Institute and Ep...

Siebel Systems has pre-announced sales that vastly surpassed its own and Wall Street's expectations: It said it expects to report fourth quarter revenue of US$469 million -- a 30 percent to 38 percent increase from its last forecast, and a 20 percent rise from the same quarter a year ago. License re...

NetSuite has introduced more than 30 vertical applications that were developed by partners using the company's latest integration tool, the NetFlex Applications Program. An integration platform, NetFlex was introduced almost a year ago to help customers connect the NetSuite application to third-part...

SAP is redoubling its efforts to grow its piece of the mid-market enterprise suite space by introducing 39 new industry and micro-vertical versions of its mySAP All-in-One application. These new apps have been developed by SAP partners around the globe in such industries as biotechnology, plant cons...

Microsoft has posted sample code and technical guidance for an internal project it has been working on for more than a year that integrates Outlook with Siebel CRM using Visual Studio tools in Office. More of an approach than a product or even a complete code, Project Elixir has been watched closely...

According to a McKinsey & Co. survey conducted in June 2005, leading B-to-B companies that conduct collaborative projects with supply chain partners and end customers increase their revenues and profits by more than 20 percent on average. But joint projects are rare in B-to-B because process cha...

After two days of consideration, Onyx Software rejected CDC's unsolicited offer to buy a majority stake in the company. "Onyx is not for sale, and we consider the matter closed now," Robert Craig, director of analyst and public relations, told CRM Buyer. On Wednesday, CDC, a Hong Kong-based company ...

Hong Kong-based CDC has made a bid for majority control of Onyx Software, after providing institutional shareholders with information on the proposed structure of the merger and the synergies it believes will result. CDC went public with its desire to make the acquisition late last year, after tryin...

The holidays are over, but retailers are still waiting for the holiday shopping season to end. Increasingly, consumers are opting to give gift cards instead of actually buying an article of clothing or an electronic gadget. This is good news for retailers hoping to drive up modest margins. When rede...

It is one of those technologies that has been predicted to explode in popularity, only to be relegated to moderate growth, and while there are still doubts, some indicate that mobile CRM may finally make its move in 2006. There are still some issues of securing mobile access to customer data, shippi...

It seems so many companies are finding it easier than ever to automate, speed up, and turbocharge their way into mediocre performance with customers all because they don't stop to re-define the essence of their strategies for attracting, selling to, and serving customers in the first place. What's n...

Oracle has changed the formula it uses to determine the cost of software licenses for multi-core processors, the company announced. In July, it began counting each core as .75 of a whole, but it will now use different formulas based on the specific chips in use. The majority of buyers purchase lice...

With 2005 nearly done, it's interesting to look at the lessons learned and insights gained in customer relationships overall and CRM's response to them specifically. A seismic shift is happening in CRM today. Foremost of these is the shift from transactions to trust -- and if your pipeline has been ...