CRM

Oracle has rolled out its CRM On Demand Release 10, upgrading the customization features, deepening list management functionality and introducing additional vertical expertise. Typically, releases of Software as a Service (SaaS) applications tend to be more frequent than enterprise software upgrades...

Several CRM and BI vendors have announced support for Google's new addition to its enterprise search feature, OneBox for Enterprise. The list includes Cognos, NetSuite, Oracle, Salesforce.com and SAS Institute. Google has released a number of tools aimed at the enterprise in recent months, some of w...

Paul English, a Massachusetts-based software engineer turned customer service "guru," has become famous nearly overnight for his "dial zero for a human" automated phone system revolt. Judging from the widespread phenomenon and national attention, this is a customer service movement long overdue. H...

IT consulting services will increase at a compound annual growth rate (CAGR) of 5.2 percent from 2006 through 2010, with slightly rising growth rates each year, forecasts a new study from IDC. Drivers behind this growth include the stabilization of prices, the entrance of new providers, and a changi...

CDC Software is adding another CRM software vendor to its portfolio of acquisitions that will expand its product line and widen its distribution channel. On Thursday, the company announced it has signed a definitive agreement to purchase c360, a provider of CRM add-on products, industry-specific app...

In August 2005, specialty retailer Casual Male struck a bargain with its customers: If it didn't have a best-selling item in a particular size or color in stock, it would get it within five days. If it couldn't deliver, the customer would get the item for free. Nine months later, Casual Male is out ...

Spending the last week traveling through Australia, visiting a manufacturer, giving presentations and talking with several other companies after my presentations has been fascinating. What's so refreshing about Australian manufacturers' approach to using enterprise software for selling, serving and...

Genesys has announced plans to acquire VoiceGenie, a provider of self-service voice applications -- a move that is expected to solidify the drive to determine which standard will dominate the industry. The acquisition of the privately held firm, which is expected to close in a few weeks, will also a...

On Wednesday NetSuite made five announcements designed to catapult it into a leadership position in the on-demand, or software as a service, market. In no particular order the company announced its version 11.0 release, informed the world that this release is fully AJAX infused, introduced a scripti...

The relationship between CRM vendor and its channel ecosystem has slowly been changing over the last two years, driven by a number of industry trends. Once seen almost as a commodity, a vendor's ecosystem -- its resellers, independent software vendors, systems integrators with certifications for the...

After a few false starts in 2004 and 2005, the service-oriented architecture services market appears poised to experience significant growth, according to a new report by IDC. As it does, it will have a larger affect on such IT spend categories as systems integration, consulting, application managem...

Success stems, in part, from the values, wants and needs that are interwoven within individuals and an organization, and the ways in which the individuals and the organizations resolve the many differences and conflicts that are an ongoing part of every organization in these diverse pursuits. Of cou...

Cognos has added a number of new reporting capabilities to the latest version of its Business Intelligence application, as well as a new stand-alone search engine product that will be standard in future releases. Other new features in Cognos 8 include the ability to view Cognos 8 BI reports, analyse...

Google AdWords is the most commonly used lead generation tool in many small and medium businesses. Layer in small and medium vendors of CRM's many varieties of applications, and the dependency on precise targeting for lead generation becomes even more important, due to the highly targeted messaging...

With last year's successful IPO and two recent acquisitions, Unica has positioned itself to ride the next wave of marketing automation technology development: the emergence -- finally -- of enterprise marketing management. Analyst firms such as Gartner, AMR Research and Forrester have been predictin...