CRM

More than half of all consumers say a negative online experience leads to online and offline abandonment. With the click of a mouse, a customer who has invested time and effort researching your products and services online, and who may have purchased something from your site or store in the past, wi...

StayinFront has shifted its CRM application to .Net architecture in what is the first major overhaul of its flagship product in two years. The new product, StayinFront CRM 10, migrated from a client-server model to a platform that allows it to integrate with other software applications more easily a...

Genius.com has released Genius Team -- a new edition of SalesGenius, the marketing and sales application it debuted last year. The new team application automates many of the tasks in SalesGenius and provides a venue for greater administrative control, according to Felicity Wohltman, vice president o...

Oracle has released its latest semiannual upgrade of its Siebel CRM On Demand product. Unlike previous releases that focused on smaller changes and tweaks, Release 14 incorporates substantial improvements to its architecture and integration capabilities. In fact, it is the product's most significant...

Determining the right combination of people, processes and technologies is critical to the effectiveness of the virtual call center -- a call center that functions in every respect as a single logical entity with agents that are physically distributed across multiple locations. An integral piece to ...

Last week, the train officially pulled into the station; we got a call from Tranquility Base -- choose your metaphor. Salesforce.com announced availability of Summer '07 which included final delivery of the long-awaited Apex programming language -- the last piece of the developer platform. From here...

SAP's profit rose 8.2 percent thanks to a surprising increase in license sales. In response, the company's stock surged to record highs not seen in the last 18 months. For the quarter, SAP posted net income of about 51 cents a share, or $620 million, from 47 cents a share, or $573 million, a year ag...

Salesforce.com has introduced its Summer '07 release, dubbing it a "Platform as a Service" product because of the presence of the developer code Apex in the application. While Apex has been released before, this is the first time it has been live for customers in a production environment. The multip...

NetSuite is the first of the Software as a Service vendors to introduce support for Apple's vaunted iPhone. Called "SuitePhone," it provides native support for Safari, the iPhone's browser, as well as NetSuite's own product line and its role-based dashboards. Using SuitePhone, users can remotely acc...

Oracle has rolled out the next iteration of its core database product line. Oracle Database 11g, the company proudly claims, is the result of 15 million test hours and 36,000 person-months of development. "Oracle Database 11g, built on 30 years of design experience, delivers the next generation of e...

Microsoft tipped its hand just a little bit more about its forthcoming on-demand CRM initiatives at its Worldwide Partner Conference now underway in Denver. It has released its subscription fees -- a schedule that suggests it is gearing up for a price war with primary competitor Salesforce.com. It a...

It's just a hunch, but I think that NetSuite CEO Zach Nelson will not have the same problems with the SEC regarding his IPO that Marc Benioff had a couple of years ago when he took Salesforce.com public. You might recall that Benioff was slapped with a large fine for speaking about his impending IPO...

NetSuite made its long-anticipated move toward becoming a public company, filing the necessary paperwork on Monday. The company plans to raise up to $75 million with its initial public offering of common stock. The filing did not state the number of shares or the expected IPO price, however. Credit ...

Oracle has released Contact Center Anywhere 8.1, an application that builds on its acquisition of Telephony@Work, an on-demand provider of IP-based software infrastructure for hosted contact center services, made exactly a year ago. Oracle Contact Center Anywhere 8.1, is a multimedia IP-based contac...

Oncontact Software has released a new version of its CRM suite that is fully interoperable with Microsoft's Windows Vista operating system. This is the first release in a two-part rollout: Oncontact will release an enhancement to its Web offering in August. Designed to be installed with little integ...