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Results 1101-1120 of 1127 for Denis Pombriant
SPECIAL REPORT

Is CRM Feasible on Open Source?

"I think we're really at a turning point in the industry," said Denis Pombriant, Beagle Research analyst and founder. He told CRM Buyer that Linux' success has made CRM vendors consider improving their applications' ability to interact with it. "I suspect we'll see more applications build on open source, or at least pieces of those applications," he noted...

PRODUCT PROFILE

Salesforce.com on the Custom CRM Frontier

Denis Pombriant, founder and analyst at Beagle Research, told CRM Buyer that this software release is a significant one, both for salesforce.com and the industry as a whole "What it brings to the table is customizability," he said. "That's one of the three big issues, the othe...

PeopleSoft Launches New Modules on Path Toward Major Upgrade

Denis Pombriant, CRM industry analyst and managing principal of Beagle Research Group, told CRM Buyer that he did not see this particular solution coming "It's one of those 'aha' moments that makes perfect sense once it is in front of you," Pombriant said. "The baby boom is th...

PRODUCT PROFILE

ProfitCenter Gives Hosted CRM a Different Spin

CRM industry analyst Denis Pombriant told CRM Buyer that vendors SAP and NetSuite (and, to a lesser extent, SFDC) have initiated a trend to integrate more data from ERP and SCM applications into CRM applications to provide a 360-degree customer view "That is a valid and valuab...

CRM BUYER SPECIAL REPORT

Customer Retention: The Art of the Follow-Up

In terms of customer service rather than repeat purchases, the issue of follow-up may be viewed a bit differently. In fact, Denis Pombriant, managing principal at Beagle Research Group and longtime CRM industry analyst, told CRM Buyer that a company's primary goal should be preventing follow-up by solving customer problems on the first try...

CRM BUYER SPECIAL REPORT

Hosted vs. In-House: An Enterprise Checklist, Part 2

Aberdeen Group vice president Denis Pombriant told CRM Buyer that many vendors charge additional fees after the initial purchase that should be considered in any such decision "Vendors have a way of throwing software or training into the deal," he said. "If you have those alre...

BEST OF ECT NEWS

The UpShot for Siebel

Moreover, CRM industry analyst Denis Pombriant told CRM Buyer, "Unlike many of its competitors, [UpShot] offers an extensive set of implementation and training services." ...

PeopleSoft Slashes Hosted Service Costs

For his part, Aberdeen Group analyst Denis Pombriant told CRM Buyer that hosted software is a disruptive innovation -- and as a result, its popularity should grow "It's a means of delivering a product that's an order of magnitude less expensive," he said. "It's also easy to im...

Salesforce.com Debuts Office Edition

CRM industry analyst Denis Pombriant told CRM Buyer that Office Edition provides additional validation of Salesforce.com's vision and functionality through its ability to integrate standard, off-the-shelf applications into hosted ones At the same time, Pombriant noted, Salesfo...

CRM BUYER SPECIAL REPORT

May the sforce Be with You

In a recent white paper, Denis Pombriant, vice president and research director of CRM at Aberdeen Group, wrote that salesforce.com's sforce 2.0 application platform "could do for application development and the software business in general what salesforce.com's CRM product has done for CRM. If that is so, it will be sforce rather than hosted CRM that is the true disruptive innovation."

SPECIAL REPORT

The Ins and Outs of Hosted CRM Systems

Why the sudden infatuation with hosted CRM? The most obvious reason is its cost relative to the traditional on-premise solutions sold by companies like PeopleSoft and Siebel (though Siebel now has partnered with IBM to move into the hosted arena as well). Aberdeen vice president and director of CRM research Denis Pombriant told CRM Buyer that setup costs for hosted CRM solutions approach zero.

Salesforce.com: Weathering the CRM Storm

"Salesforce.com was the first disruptive innovation in software," Aberdeen Group analyst Denis Pombriant told CRM Buyer. "They introduced a product that was an order of magnitude less expensive, was easy to implement and use, and took a great deal of risk out of what was a risky proposition."

BEST OF ECT NEWS

The True Leader of the CRM Pack

Denis Pombriant, vice president and research director of CRM at Aberdeen Group, told CRM Buyer that at the Sapphire '03 conference in June, "SAP was saying they had about 2,000 CRM customers, but they were very cagey about not being able to tell us how many were actually installed, how many were being installed and how many were on the shelf. Part of SAP's strategy is to provide a free copy of CRM to any SAP customer that's converting from the older R3 product line to mySAP." ...

CRM BUYER SPECIAL REPORT

The True Leader of the CRM Pack – Part 2

"Buying from a leader helps to ensure that you're making a safe choice," Aberdeen Group analyst Denis Pombriant told CRM Buyer. "You're buying from somebody who has got good revenues and who is going to be in business tomorrow." In part 2 of this piece, CRM Buyer explores how ...

CRM BUYER SPECIAL REPORT

The True Leader of the CRM Pack – Part 1

Denis Pombriant, vice president and research director of CRM at Aberdeen Group, told CRM Buyer that at the Sapphire '03 conference in June, "SAP was saying they had about 2,000 CRM customers, but they were very cagey about not being able to tell us how many were actually installed, how many were being installed and how many were on the shelf. Part of SAP's strategy is to provide a free copy of CRM to any SAP customer that's converting from the older R3 product line to mySAP."

E-BUSINESS SPECIAL REPORT

Best Budget Strategies for CRM Buyers

Aberdeen Group vice president Denis Pombriant told CRM Buyer that many factors must be considered before a budget is inked. One major decision, he noted, involves whether to choose a hosting provider or run the software in-house "With hosting, you could save between 80 to 90 p...

The Fine Art of ASP Negotiations

Most of the variables focus on performance criteria, according to Denis Pombriant, vice president and managing director of Aberdeen Group's CRM practice. "That is why it is valuable for the buying organization to understand, for example, 'uptime,' not simply from a percentage basis but in terms of hours, minutes and days," he told CRM Buyer Magazine...

E-BUSINESS SPECIAL REPORT

Hunting Down the SMBs

Denis Pombriant, vice president and managing director at Aberdeen Group, agreed, telling the E-Commerce Times that the technology adoption curve is becoming more granular,reflecting a shift away from the monolithic enterprise market and into the swarming SMB market. "Our research shows that the torch is being passed from early adopters to the early majority," he said...

PRODUCT PROFILE

J.D. Edwards Launches CRM 2.0

Aberdeen Group vice president Denis Pombriant told CRM Buyer that J.D. Edwards has a "reasonable strategy" for staying competitive in the mid-enterprise CRM market. "They've always focused more energy and attention on their installed customer base," he explained. "They're taking care to focus on the verticals in which they've done well."

Is It Safe To Buy from Small CRM Vendors?

Smaller vendors tend to lead the way in technology advances, said Denis Pombriant, vice president and managing director of Aberdeen Group's CRM practice. "Frequently, point applications are the ones that drive innovation," he told CRM Buyer Magazine. "A company may need a particular application because a vendor has recognized a new niche and built a solution for that particular business problem -- and no other vendor has recognized it yet."

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