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Two studies released last week indicate that Google's AI Overviews are having a negative impact on click-through rates from online searches, which could ultimately reduce traffic to original sources and affect the quality of content on the internet An analysis of 300,000 keywords by Xibeijia Guan, a data scientist at SEO tool provider Ahrefs, found...

AI tools powered by high-quality data are transforming CRM into a revenue-driving engine. When marketing, sales, and service align, real ROI follows. The challenge is to provide timely and relevant messages with offers to customers in targeted campaigns AI-powered CRM systems help marketing organizations and brands improve their customer experience...

The times couldn't be better for job scammers. Layoffs in the tech and public sectors, coupled with the malicious use of artificial intelligence, are fueling strong growth in fraud aimed at job seekers Scams aimed at job seekers can come in a variety of forms, among them:...

Over the last decade, AMD has undergone a remarkable transformation. From a company once struggling for relevance, it has risen under CEO Lisa Su’s steady and strategic leadership to become a serious contender across the data center, client computing, and now embedded and adaptive edge markets One of AMD’s fastest-rising stars is its embedded b...

Online search remains a cornerstone of the digital shopping experience, yet many e-commerce sites still miss the mark -- frustrating customers and driving them toward brick-and-mortar competitors Coveo aims to change that. Its enterprise AI platform combines powerful search capabilities with generative AI to enhance every stage of the customer jour...

While tariffs create a clear incentive to bring manufacturing back to the U.S., this is far from an easy task. Building up the kind of manufacturing capacity the U.S. once had will take decades, as it did in China This week, we’ll examine why it is so difficult to reverse a trend that dates back to the breakup of RCA in the 1940s -- marking manuf...

Retailers are under pressure to meet customers where they are -- and increasingly, that means on social media. As shoppers turn to platforms like Instagram, Facebook, and TikTok for both product discovery and customer service, companies must rethink how they engage and support buyers across these channels Call center software firm Talkdesk is helpi...

A multinational study on the state of artificial intelligence in secondary and higher education released Tuesday found that students are more concerned about the impact of the technology on their learning than academic administrators and educators The study, based on a survey of 3,500 academic administrators, students, and educators in seven nation...

Financial technology platform Wildfire Systems launched a hosted and fully managed branded shopping portal in March to complement its existing e-commerce platform. The portal features cashback, coupons, personalized deals, and retail media promotions Wildfire’s shopping portal enables banks, card issuers, rewards services, and technology provider...

Open-source software has become a prime target in the escalating wave of cybersecurity threats. As attacks grow more sophisticated, the open-source community is racing to close critical security gaps and stop malicious code before it spreads With open-source code used in most commercial software, infection risks are rampant across most industries.

CRM and customer experience (CX) vendors are retooling their platforms to better integrate with existing business applications without employees realizing they're using generative AI-powered capabilities This shift will improve productivity as it changes how businesses operate. As the technology becomes more embedded in daily workflows, those who f...

NTT is one of the most powerful technology conglomerates in the world. As a telecommunications giant, the company operates a global network infrastructure, ranks among the top three data center providers worldwide, and employs more than 330,000 people Through its NTT Data subsidiary, it boasts deep expertise in cybersecurity, next-gen networking, q...

Western automotive giants face an existential challenge as China's carmakers surge ahead. Much of China’s edge comes from how its automotive sector is structured: streamlined, fast, and incredibly tech-forward R&D cycles for Chinese electric vehicles (EVs) typically span just nine to 18 months. In contrast, many Western automakers require five to...

A new partnership between AI applications builder MindStudio and content payment firm TollBit helps websites monetize AI usage and ensure content creators get paid It also gives companies a legal, transparent way to access online data — avoiding the ethical and legal pitfalls of traditional scraping. According to TollBit, the collaboration suppor...

Mobile applications are quietly attracting more and more malevolent attention -- and for good reason. They contain a trove of private information about their users. In the iOS universe alone, 82.78%, or about 1.55 million apps, track private user data, according to the trends tracker Exploding Topics Mobile apps have also proven to be particularly ...

AI will become the new UI, spending will increase to counter disinformation, and increased use of Earth intelligence gathered from space will be disruptive technologies in the near future, according to a report released Monday by global technology research firm Gartner The three technologies were among 12 that Gartner predicted would define the fut...

While e-commerce companies embrace automation to streamline fraud prevention and enhance customer experience, many finance teams still rely on outdated manual processes. This disconnect slows growth, increases error risk, and limits visibility into critical financial data Commerce protection platform Signifyd solved that problem by implementing Net...

Remember when marketing budgets seemed endless and generating leads came easier? Those days might seem distant as resources shrink and sales targets escalate. Yet, budget cuts can offer your team a unique opportunity to innovate and sharpen your strategies Imagine this scenario: It’s late afternoon, your coffee is cold, and you’re staring at ye...

Last week, I was at Intel’s Vision conference at the Virgin Hotel in Las Vegas. While the venue was a bit problematic, the content was solid and showcased an empowered Intel that now needs to address some errors my old friend Pat Gelsinger made as CEO. These include turning the office of the CTO back into a visionary organization, empowering the CMO, adequately funding marketing (while fixing MDF), and ending the cycle of layoffs that has disrupted operational stability...

Merchants lose billions to fraud every year, but theft estimates are often underestimated. That's because, as a report released Wednesday pointed out, the actual cost of fraud can be much higher According to the 2025 LexisNexis True Cost of Fraud Study, U.S. merchants incur an average cost of US$4.61 for every $1 of fraud, while in Canada, costs ar...