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At the beginning of the hype cycle for any technology, companies' claims can get exaggerated. Artificial intelligence is no exception to that rule. Hence, the arrival of "AI washing." Like greenwashing, where companies try to make themselves appear more environmentally concerned than they actually are, or sportswashing, where countries hope pouring...
Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new study by a global customer support platform for e-commerce brands and online retailers The rapid rise in discovery commerce is creating a profitable opportunity for retailers, but also a dilemma: retailers are selling items faster th...
A developer of hydrogen production technology announced Tuesday that it has completed two pilot wells in Quebec, a move that could advance large-scale hydrogen production from subsurface rock formations The Quebec pilot is the first field deployment of Vema Hydrogen's Engineered Mineral Hydrogen (EMH) technology and, according to the company, a sig...
Rapid enterprise adoption of artificial intelligence is outpacing organizations' ability to secure their operations, according to a new infrastructure security report indicating that AI-driven attacks are already moving faster than traditional defenses can respond In its ThreatLabz 2026 AI Security Report, Zscaler warns that enterprises are unprepa...
The traditional divide between identity and data security is closing rapidly, and that's bad news for security teams, according to a report released Tuesday by a provider of identity and data security solutions "[T]he next phase of cybersecurity disruption will come from adversaries scaling identity attacks to compromise data security as agentic AI...
eBay announced in a recent email to users that starting Feb. 20, it will prohibit third-party chatbots and AI agents from autonomously placing orders on its platform The change aligns with updates to eBay’s user agreement, which restricts automated tools from making purchases on the platform....
OpenAI's focus this year on "practical adoption" could signal that the AI industry is ready to stop living off its hype and embrace bare-metal pragmatism OpenAI CFO Sarah Friar outlined that shift on Sunday in a company blog post. She wrote that by focusing on "practical adoption," OpenAI can close the gap between what AI now makes possible and how...
The Milano Cortina 2026 Winter Olympics will be a magnet for all types of online threat actors, from nation-state spooks to petty scam artists, according to a report released Monday by Palo Alto Networks Attackers will include ransomware gangs, predicted the report by Palo Alto's Unit 42, its threat intelligence and incident response group....
E-commerce orders in the United States jumped 147% year-over-year in 2025, with more than half that growth spurred by top-performing brands, according to research released today by Omnisend The research analyzed e-commerce performance across 150,000 brands based on 27 billion emails, 321 million SMS messages, and 458 million push notifications sent...
Since their arrival in earnest in early 2024, AI PCs have yet to capture the imagination of consumers Even though PCs with AI embedded in their hardware components are expected to hit 77.8 million units in 2025, about 31% of the global market, and to garner 50% of the market in 2026, the computers have failed to drive end-user demand....
Alexa+, Amazon's AI-powered digital assistant, is coming to a browser near you The internet's largest retailer announced Monday that it has launched Alexa.com, a website that lets Alexa+ users access the AI assistant in a web browser, with some caveats....
April may be the cruelest month in the minds of poets, but January is the cruelest month for retailers January, also known as Returnuary in retail circles, can be a month when merchants see their margins melt due to product returns....
Artificial intelligence was an inescapable technology in 2025 and will be even more so in 2026, particularly in cybersecurity While generative AI has posed significant challenges for infosec pros, the spread of agentic AI in the new year will further burden already-stressed security teams. On the flip side of that coin, though, is the promise of AI...
Deepfakes are a growing problem for any organization jacked into the internet. They can be especially dangerous when weaponized by nation-states and cybercriminals "When people think about deepfakes, they often picture fake videos or voice-cloned calls," noted Arif Mamedov, CEO of Regula Forensics, a global developer of forensic devices and identit...
An e-commerce customer service support company is predicting a 45% increase in customer returns following Christmas, a development that will tax many retailers' support systems and erode their holiday profits "The 45% increase in returns directly causes support teams to slow down, with the time taken to solve an issue climbing by 28%," Dublin, Irel...
A new law took effect in Australia on Tuesday that bans anyone under 16 from having a social media account on platforms such as TikTok, Instagram, Facebook, YouTube, Snapchat, X (formerly Twitter), Twitch, Reddit, and Threads Platforms that violate the law face fines of up to AU$49.5 million, or about US$33 million....
If you're thinking of letting your employees use AI browsers like Comet and Atlas, think again That's the advice in a recent report from influential global technology advisory firm Gartner....
Samsung raised the ante in the foldable smartphone market on Tuesday with the introduction of the Galaxy Z TriFold The three-panel phone folds out to create a 10-inch QXGA+ display (2160 x 1584) with a peak brightness of 1600 nits and a 120Hz refresh rate....
The United States urgently needs a virtual cybersecurity academy to train cyber defenders for national security, according to the Internet Security Alliance (ISA) It noted in a recent update to its National Defense Cyber Threat Report that the federal government needs to muster the resolve shown at the end of World War II when the U.S. established ...
With energy demand soaring -- largely due to the growth of data centers supporting a burgeoning AI industry -- concerns have arisen about where the nation will find the energy capacity to meet its power needs A new report by the Information Technology and Innovation Foundation (ITIF) argues that capacity can be found in the near- and medium-term, g...
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