Articles by Jack M. Germain

Consumers are flexing their shopping muscles by pressuring digital merchants to take more seriously how they respond to customer experience satisfaction complaints One of the biggest weapons consumers now wield is at their fingertips. They are expressing their displeasure with abandoned shopping carts and shopping where they find better alternative...

Adobe on Aug. 19 announced it has entered into a definitive agreement to acquire cloud-based video collaboration platform Frame.io. The acquisition joins Adobe Creative Cloud's video capabilities with Frame.io's cloud-first workflow functionality to create an end-to-end video collaboration platform With over a million users across media and enterta...

Backed by many of the world's largest companies for more than a decade, the Software Package Data Exchange (SPDX) specification is now an internationally recognized ISO/IEC JTC 1 standard The Linux Foundation announced Thursday that the SPDX specification has been published as ISO/IEC 5962:2021. It is now the open standard for security, license com...

Are you looking for a way to reinvent the traditional vendor marketplace? Consider adding composable commerce to your toolbox. This marketing approach enables businesses to offer their brands a distinct method of continuously optimizing their customers' experiences Composable commerce leverages multiple best-of-breed vendors combined into a complet...

The "Linux Threat Report 2021 1H" from Trend Micro found that Linux cloud operating systems are heavily targeted for cyberattacks, with nearly 13 million detections in the first half of this year. As organizations expand their footprint in the cloud, correspondingly, they are exposed to the pervasive threats that exist in the Linux landscape This l...

Call Centers are often consumers' first encounter with a business. That experience can make or break a customer's decision to continue interacting with the company Because call centers shoulder the burden of a customer's first look into a company, it is imperative the business invest in keeping its call center employees on board for the long run to...

When I reviewed POP!_OS 20.04 in May 2020, I saw its potential to be one of the best starting points for any new Linux user The latest release, POP!_OS Linux 21.04 issued June 29, clearly shows that the in-house tweaking of the GNOME desktop to the COSMIC GNOME-based desktop is even more inviting....

Bot detection and mitigation firm Netacea on August 11 announced its research reveals that businesses are paying a high price because of the expanding use of malicious bot traffic deployed against them Automated bots operated by malicious actors are costing businesses an average of 3.6 percent of their annual revenue. For the 25 percent worst affec...

Microsoft's new Cloud PC with Windows 10/11 service potentially offers a way for some Linux users to sidestep what could be the last barrier for businesses to adopt the Linux desktop without leaving behind must-have Windows applications But if you lack a company's backing, for the time being, you can expect Microsoft's new platform to consider you ...

Imagine reading a headline in tomorrow's news stating that your neighbor's identity was stolen and their life savings cleaned out by criminals who entered through their 'smart' washing machine Ridiculous, you say? Well, have you checked your own home Wi-Fi network lately?...

A much-awaited shopping splurge by pandemic-weary consumers is greeting online retailers with an unanticipated worsening of a recurring back-end problem. Fractured supply chains are causing worsening product delivery delays. That, in turn, is wreaking havoc with e-tailers' bookkeeping software As post-pandemic restrictions ease, consumers have been...

Marketing trends have reached the point where SMBs need digital tools just as much as their enterprise-sized competitors to establish a dependable customer experience (CX) Cultivating repeat customers is a critical necessity in the continuing customer shift to mobile-first interactions for a potential product or service purchase....

When 21-year-old Linus Torvalds, a then computer science student from Helsinki, released a new type of computing system built on a kernel he created on Aug. 25, 1991, he laid the foundation for what became the Linux operating system Today the Linux community is estimated to be 86 million users strong. It has become the backbone of large enterprises...

August 25 marks the 30th anniversary of the release of a free computer operating system that revolutionized nearly every industry and helped spread the open-source movement globally First came the software kernel that made it possible for the creation of the initial Linux distributions. Then came more new computing platforms by other software devel...

Online consumers have voted with their fingers what they think of e-commerce websites that provide a poor experience. In exchange for a less than satisfactory buying experience, shoppers are abandoning their digital shopping carts to show their displeasure Fast -- a shopping and checkout platform for e-commerce sites -- released survey results in J...

Happy Birthday, Linux. At 30 years old, you have made quite a reputation for yourself. Having spirited the rise of open-source software, you have turned the world of proprietary computing upside down Of course, you had a bit of a premature start. You entered the world of technology with little more than a kernel to call your own. That was the inten...

In September 2020 Jacque Montague Raymer, developer and creator of the MakuluLinux family of distributions, released a new distro inspired by a project he shelved several years ago. On Aug. 10 of this year, he released an upgrade that puts an expanded "Shift Distro" into revolutionizing the Linux distribution's user interface MakuluLinux Shift is a...

You are young -- as in under 30 -- are smart and have financial support. That makes you a great candidate to start your own business and most likely to meet with astounding success. Right? Do not yet quit your day job! The numbers borne out by ample research say you could be wrong....

Brands are seeking new and eye-catching ways to stay relevant with their ads amid the continuing surge of online shopping. As marketers look for every possible scenario to feed the consumer frenzy for digital deals, social media -- TikTok included -- could offer them one of their best options Social media outlet TikTok may be the key to advertisers...

E-commerce and m-commerce are transforming the economic landscape. Both markets were steadily growing before the pandemic. But since then, consumers have been fueling both types of commerce with a frenzy For instance, global e-commerce is expected to yield $6.5 trillion by 2023, growing at a 17.5 percent compound annual growth rate (CAGR). That rep...