Archive

Salesforce.com has announced the availability of Spring '04, a highly customizable on-demand CRM service. The product already has been deployed to salesforce.com's customers worldwide. The company expects it will fit well with its other offerings and will prove compelling for customers that have bee...

More than 600 companies partner with SAP, offering add-on systems to enhance the utility of the industry giant's software. One of them, Revelation Software Concepts of Melbourne, Australia, recently announced SAP certification for Rev-Trac version 5.0, its change control management tool. In an effor...

When DoubleClick and Macromedia jointly introduced DART Motif last summer, Scott Spencer, DoubleClick's director of product management for publisher solutions, said it would provide advertisers with quick deployment and significant return on investment (ROI). Since the product's introduction, intera...

The state of Ohio is suing software maker PeopleSoft, seeking up to $510 million in damages and costs because of what it calls a faulty installation of the company's enterprise resource planning (ERP) applications at Cleveland State University. The lawsuit charges PeopleSoft with breach of contract ...

Connextions Health has begun selling a CRM product that lets organizations proactively anticipate and prevent patients' problems before those problems escalate into significant events. One customer that has signed on to Connextions' healthcare CRM offering is Blue Cross Blue Shield of Florida (BCBSF...

As part of its NetWeaver 2004 release, SAP has announced that its mySAP CRM suite will gain better analysis, performance and usability. The news came at CeBIT 2004, a huge technology trade fair held in Germany. SAP product director of analytics Chris Eldredge told CRM Buyer that the improvement to a...

Enterprise application vendor PeopleSoft has announced three new CRM modules that address three new vertical markets: PeopleSoft Wealth Management; PeopleSoft Revenue Management Solution; and PeopleSoft CRM for Higher Education. The company said the new releases are precursors to its upcoming CRM re...

ProfitCenter Software (PCS), a subsidiary of Systemax, formally launched its Profitability Software Suite of hosted CRM products last week, making it the latest entrant into the increasingly competitive on-demand CRM space. PCS is charging $125 per user per month and offers contracts that run for be...

At the CeBIT conference in Germany, Sun Microsystems has announced the release of a variety of products and services that will complement SAP NetWeaver 2004, which was also launched at the conference. The move is the latest in an ongoing partnership between Sun and SAP, and it stands as a significan...

As e-commerce companies hammer out ways to fulfill customer orders with greater speed and accuracy, more and more of them are offering same-day shipping. For a small e-tailer that processes only a few orders per day, taking this step is usually not difficult. But at a large company that receives sc...

Nearly everyone who has ever phoned a company's call center has encountered long hold times, multiple transfers and agents who seem too rushed to pay attention to customer queries. With the introduction of a new contact-center application, Siemens is hoping to file those common customer experiences ...

In late 2002, Microsoft rolled out the first version of its CRM software. In the intervening year, the company reports, more than 1,000 companies have purchased the product and praised its ease of use and painless integration. Not all companies are so enthusiastic, however. Some report software glit...

Bozeman, Montana-based RightNow Technologies is a major player in the on-demand CRM space. In an interview with CRM Buyer, RightNow CEO Greg Gianforte explained that unlike hosted CRM leader salesforce.com, which has its roots in sales force automation, RightNow focuses primarily on customer service...

Hosted CRM software vendor salesforce.com released a spate of announcements Wednesday in advance of its impending IPO. The announcements included its largest implementation yet, a 2,000-seat deal with SunTrust Banks; the release of an sforce toolkit for IBM's WebSphere Web services platform; plans t...

As CRM evolves, with low-cost hosted CRM options surfacing to compete with the traditional in-house software model, companies are trying to determine how best to manage customer relationships on a reasonable budget. However, in-house CRM software providers are still going strong and adapting to the ...