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Results 1-20 of 48 for Martin Middlewood.
BEST OF ECT NEWS

CarsDirect CTO Debra Domeyer on CRM

Debra Domeyer's career began with technology support for now former Senator Bob Dole and with supervising application development and secure communications for President Ronald Reagan's trips worldwide. After some time in vice presidential information technology stints in mortgage, publishing and en...

BEST OF ECT NEWS

Keith Raffel of Siebel on Serving On-Demand CRM

In 1997, Keith Raffel founded UpShot Corporation, the first company to offer Web-based, hosted sales-force automation and CRM. UpShot launched its initial product two years later. By 2003 its products included UpShot for small and midsize businesses and UpShot XE for larger organizations. Today Raff...

EXCLUSIVE INTERVIEW

CarsDirect CTO Debra Domeyer Addresses CRM

Debra Domeyer's career began with technology support for now former-Senator Bob Dole and with supervising application development and secure communications for President Ronald Reagan's trips worldwide. After some time in vice presidential information technology stints in mortgage, publishing and en...

IntelliCare CRM Offers Nurses an Alternative

Maine isn't normally considered a hotbed for emerging-technology entrepreneurialism. Yet that's where IntelliCare, a healthcare call center outsourcing company, started in 1997. By 1999, the company had put its Yankee pragmatism to work to create a distributed networking model for telephonic nursing...

CRM BUYER SPECIAL REPORT

Eldercare Turns to CRM To Improve Service

With facilities in 25 states and the District of Columbia, Beverly Enterprises is among the largest providers of eldercare in the U.S. Through its Beverly Healthcare division, it provides 367 skilled nursing homes and 19 assisted living facilities. Ninety of its facilities have Alzheimer's Disease c...

BEST OF ECT NEWS

How Oil Industry Supply Chains Drive Gas Pump Prices

It's the petroleum supply chain that gets your gas to the pumps. Like any supply chain, it has the same source, create and deliver model. But unlike others, the petroleum business involves huge amounts of liquid of varying grades that must be contained and transported to highly involved and interdep...

INDUSTRY ANALYSIS

Siebel Violates SEC Reg FD Rule – Again

For the second time in as many years, the U.S. Securities and Exchange Commission has slapped a violation for Regulation FD, short for "fair disclosure," on CRM vendor Siebel Systems. The June 29th charge also says that the company violated an SEC cease-and-desist order placed on it for an earlier b...

EXCLUSIVE INTERVIEW

Siebel’s Keith Raffel on Serving OnDemand CRM

In 1997, Keith Raffel founded UpShot Corporation, the first company to offer Web-based, hosted sales-force automation and CRM. UpShot launched its initial product two years later. By 2003 its products included UpShot for small and midsize businesses and UpShot XE for larger organizations. Today Raff...

VeriSign Announces Anti-Phishing Services

On Monday, VeriSign announced the rollout of a new anti-phishing service. Called "Email Security Services," the new offering is designed to dovetail with the VeriSign Intelligence and Control Services to help businesses combat spam, e-mail viruses and phishing, a type of online scam that has become ...

CRM BUYER SPECIAL REPORT

The Battle To Rule the Hosted-CRM Roost

Wednesday's salesforce.com IPO offered a rare opportunity for smaller CRM companies to elbow their way into the media spotlight. Many of these competitors claimed that they were taking customers away from the now-public company's customer entourage. Although a salesforce.com spokesperson said that t...

INDUSTRY ANALYSIS

Salesforce.com’s IPO: Welcome to the Big League

Hosted CRM vendor salesforce.com made its NYSE debut Wednesday, and got off to a quick start. After announcing its initial public offering of 10 million shares of common stock at US$11 per share, the company's stock soared to around $17 per share by day's end. The previous day salesforce filed a pre...

EMC Updates Data-Management Software

EMC announced the latest version of its ControlCenter storage-management software, a package designed to help users manage data according to its importance to an organization. Many IT departments use a tiered-storage strategy to help optimize data placement by establishing different classes of stora...

CASE STUDY

How Remington Self-Serves Its Customers

In 1816, Eliphalet Remington II turned to his father's forge and began working on a better rifle. At that time he wasn't worried about supply chains or customer relationship management. But almost 200 years later, his one-man startup is Remington Arms Company, a US$360 million enterprise selling fir...

CRM BUYER SPECIAL REPORT

Oracle Flaw Underscores Enterprise Software Security Risks

About three weeks ago, Oracle issued a security alert describing multiple SQL injection vulnerabilities in its E-Business Suite 11i and Applications 11.0. The alert carried the company's highest severity rating, which it associates with a flaw that is "high risk and requires little specialized knowl...

EmergeCore Targets Small Biz with CRM Upgrade

EmergeCore Networks announced Thursday that it is shipping a CRM upgrade for its "IT in a Box IT-100" network appliance. The upgrade is free for existing owners of the IT 100, while new purchasers of the IT 100 or future IT in a Box models will also get the CRM software gratis. About the size and sh...

Oracle’s Profit Rises on Database Sales

After the market closed Tuesday, Oracle disclosed that it earned US$990 million, or 19 cents per share, for its fourth fiscal quarter ending May 31st. The company's total revenue rose 9 percent to $3.1 billion during the quarter with its software revenue up 12 percent to $2.5 billion, and services r...

ANALYSIS

Shifting Paradigm in Oracle-PeopleSoft Case

The first week of the U.S. Department of Justice (DOJ) trial against Oracle's US$7.7 billion hostile takeover attempt of PeopleSoft has proven to be as much a high-stakes poker game as the enterprise software market in which the two compete. Oracle opened its case with the previously undisclosed Mic...

Report: Enterprise Vendors Consolidating

The same week software giants SAP and Microsoft own up to merger discussions, a new study shows how consolidation forces within the enterprise-level applications and services space are working to shrink the number of vendors. The study, released Thursday by consulting firm Bain & Company, deline...

RightNow Lands 170 Systems Deal

Hosted CRM vendor RightNow Technologies announced earlier this week that solutions and services provider 170 Systems has deployed RightNow Service to increase the quality, speed and resource efficiency of its technical support operations. Based in Bedford, Massachusetts, 170 Systems provides solutio...

PepsiCo Drinks Up MySAP

SAP announced on Wednesday that global brand leader PepsiCo has selected mySAP Business Suite as the primary business platform for unifying its operations, standardizing business processes and increasing efficiency across its divisions. The US$27 billion convenience food and beverage company produce...

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