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Back in the IT good old days -- just three or four years ago -- money was plentiful, nearly all projects were approved, expanding bandwidth and the Internet made all things possible, and confidence in the economy ran high. What happened next has been described by Harvard University lecturer and auth...
A few years ago, when e-commerce burst onto the Internet scene, large vendors' supply chain management applications were not well suited to help companies manage their new online fulfillment requirements, so best-of-breed upstarts gained the upper hand. Now, however, the pendulum is swinging back to...
Back in the IT good old days -- just three or four years ago -- money was plentiful, nearly all projects were approved, expanding bandwidth and the Internet made all things possible, and confidence in the economy ran high. What happened next has been described by Harvard University lecturer and auth...
Most CIOs at some point have asked: Should I outsource this IT project? The answer can be surprisingly complex, depending on the reasons for considering such a move. According to Gartner principal analyst Bruce Caldwell, savings achieved through outsourcing can be significant -- in the 20 to 30 perc...
June marks the five-year anniversary of WebSphere, IBM's e-business application development environment. Many large companies were early adopters of this software; in fact, it is implemented in 93 of the top Fortune 100 companies. However, IBM now is reaching out to small businesses with a scaled-do...
Although Ruben Studdard has officially won the American Idol title, edging out Clay Aiken by a razor-thin margin, the search for America's e-business idol is still under way -- and industry observers seem as split over the contenders as the voting public was over the contestants on the top-rated TV ...
A few years ago, when e-commerce burst onto the Internet scene, large vendors' supply chain management applications were not well suited to help companies manage their new online fulfillment requirements, so best-of-breed upstarts gained the upper hand. Now, however, the pendulum is swinging back to...
At the peak of the business-to-business boom, which coincided with the dot-com glory days, there were more than 2,000 B2B exchanges, according to eMarketer senior analyst Steve Butler. However, most of those fledgling enterprises did not survive the subsequent bust. In fact, insiders are predicting ...
Back in early 2000, mobile commerce seemed to have sky-high potential. A global survey found that 61 percent of respondents imagined they soon would be using wireless devices as universal payment tools, and the analysts who compiled the survey predicted that overall revenue generated by m-commerce w...
In this tight economy, data managers no longer have a blank check when it comes to managing their company's enterprise storage, yet data needs continue to expand. How can enterprises do more with less? More to the point, how can companies walk that fine line between spending too much or too little?...
On the road to launching a new e-business Web site, all companies budget for obvious costs -- planning, designing, registering and hosting the site -- but if you are not careful, hidden expenses could overwhelm you on the journey. How much does an e-commerce site really cost to launch and maintain? ...
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‘Thinking Machine’ Speaks Volumes for Better Customer Service Experiences
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
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Sink or Swim: 5 E-Commerce Pain Points To Address for Success
Sweetwater’s Well-Tuned Marketing Is Music to Shoppers’ Ears
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
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4 Ways To Build Customer Loyalty Amidst Sky-High Inflation
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
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Gen Z to Retailers: Sell Us Speed, Simplicity, Touchless Pay Options
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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New Recipe for Marketing Success: Blend Digital and CX, Mix Well With AI
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Monday.com’s New Tools Showcase Low-Code/No-Code Trend in CRM
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How To Build the Most Effective Customer Journey
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