CRM Buyer - The Essential Guide for CRM System Purchasers

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Front Page

The Vital Role of Tech Adoption in Overcoming Supply Chain Hurdles

Adopting tech-based software platforms is crucial for solving supply chain issues. Yet, achieving transparency remains a challenge, especially for non-tech-savvy merchants and shippers.

Redefining Data Through the Essence of Information

It baffles me why the industry is so hung up on data, and Salesforce's Tableau conference was a prime example. Let's look at how the industry is positioning Tableau and...

Tidio Delivers AI CRM for SMBs

Tidio AI, an innovative CRM tool, aims to democratize access to advanced customer service automation and efficiency for small and medium-sized businesses.

Oracle’s Siren Song of Less is More

Oracle has waxed and waned over the years about the benefits accrued using an integrated suite of applications instead of opening up to a slew of best-of-breed apps. They're back...

Participation Over Payment Is the Future of Brand Loyalty

We spoke with Unitea CEO Ketan Rahangdale about the intricacies and the impact of Web3 on marketing strategies and the role engage-to-earn plays in customer engagement...

supply chain logistics

The Vital Role of Tech Adoption in Overcoming Supply Chain Hurdles

business decsions

Redefining Data Through the Essence of Information

Tidio AI for small and medium-size businesses

Tidio Delivers AI CRM for SMBs

marketing automation decision-making

Oracle’s Siren Song of Less is More

engage to earn customer engagement

Participation Over Payment Is the Future of Brand Loyalty

sales, marketing and customer service integration

Intent Data Strategies Provide a Lifeline to CRM

Intent data is becoming an increasingly important tool among B2B organizations and retail marketers. In fact, 62% of companies now...

Calendly Routing integration

Calendly Routing Integration Ends Manual Scheduling for CX Teams

Calendly Routing is a new solution built to enable CX teams to instantly qualify, route, and schedule meetings with high-value...

corporate executive thinking

Preparing for an Uncertain Economic Future: Where to From Here?

We can at least prepare for an uncertain economic future if we remove the blinders that lead us to believe...

customer service representive

Businesses Willing To Pay Big Bucks for Quality Customer Service

A recent study revealed that 90% of businesses are willing to pay more for better customer service. However, they will...

artificial intelligence

CRM GPT

Generative AI's appeal stems from the potential to lower costs (labor) while maintaining close customer relationships. Hence, CRM vendors are...

Salesforce Einstein GPT

Salesforce Brings Generative AI to CRM and Its Name Is Einstein GPT

CRM powerhouse Salesforce joined the ranks of Google and Microsoft Tuesday when it announced its own generative AI technology to...

Salesforce Tower in New York City

The Quantum of Salesforce

Salesforce’s quantum characteristics are largely due to its ability to let its machines generate some of its products, and that...

Oracle headquarters in Austin, Texas

How Oracle Stays a Step Ahead of Activist Investors

It's vital to stay ahead of the activists and to act before they force your hand, even if the results...

business processes

DevRev Brings New Approach to SaaS Management

DevRev is an API-driven, developer-first CRM platform for product-led SaaS companies that merges customer support conversations and tickets with developer...

customer experience cx

Brands Can Profit From These 5 Customer Experience Trends in 2023

By executing wisely and investing in communication automation and AI services, companies can avoid negative impacts on revenue growth while...

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CRM Buyer Channels

Call Centers

Businesses Willing To Pay Big Bucks for Quality Customer Service

Customer Service

Customer Service

Will Walmart Using Generative AI Break Open Pandora’s Retail Box?

Exclusives

Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle

Expert Advice

Retailers, It’s Time To Get Phygital

Hot Topics

VR Platforms Deliver Metaverse-Style Experiences to Online Shopping

Marketing

Playvox Workforce Management Prioritizes Emotional Loyalty

Spotlight Features

Spotlight Features

Subscription Sales Spur Superior Selling

Strategy

Trends

Young Shoppers in Stores Expect Easy Digital Payment, Service Options

Vendors

Salesforce Brings Generative AI to CRM and Its Name Is Einstein GPT