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October 23, 2014
Bluewolf, the consultancy that was founded to assist customers implementing and deploying Salesforce.com, has released its annual State of Salesforce report. There is very little that's controversial. Salesforce is a juggernaut at this point, growing at an exceptional and exponential pace. My only quibble with the account is that it does not look very far beneath the surface of the statistics. To say that this is all driven by "digital disruption" is to give a name to a phenomenon without identifying a cause -- and the cause is important. [More...]

October 22, 2014
Shortly after Apple Pay's Monday launch, some eager early users were unsettled to see duplicate charges on their accounts. Apple Pay lets iPhone 6 or iPhone 6 Plus users store credit card information on their devices and then pay for products using tap-to-pay terminals in stores, or via apps when shopping online. However, in some cases, it appears to be dinging consumers' accounts twice. [More...]

October 21, 2014
When DiGiorno tweeted, "You had pizza. #WhyIStayed," Twitter lit up with criticism of the brand. The hashtag "WhyIStayed" is associated with domestic violence. In response to the firestorm its tweet unleashed, DiGiorno peppered its Twitter feed with apology after apology, all of them essentially like this: "A million apologies. Did not read what the hashtag was about before posting." [More...]

October 20, 2014
Aviso has launched its first product, Aviso Insights. It is a sales forecasting analytics tool that uses machine learning and portfolio management frameworks to help sales managers answer a fundamental question: What deals can I expect to close this quarter? The application has a mix of features that allow a manager to forecast, analyze and prioritize leads in the pipeline. [More...]

October 17, 2014
Salesforce.com's major Dreamforce news was, as the company itself admitted, the worst-kept secret at the show. Marc Benioff, no less, spilled the beans about it during the summer; the crowd for his keynote was there largely to see it in action. It's a beautiful-looking analytics program. The graphic representations of data are simple, clean and automatically animated. [More...]

October 16, 2014
Dreamforce has always been about many things happening at once -- a three-ring circus, in a good way. There are announcements about applications, platforms, philanthropy, entertainment and, importantly, parties. This year there was all of that and then some -- I was a guest with a ringside seat. Perhaps the worst-kept secret of the event was the company's announcement of Wave, its analytics cloud. [More...]

October 15, 2014
AppMesh recently came out of the gate with Version 2.0 of its flagship product, SalesMesh -- a major leap in functionality. "CRM has made a lot of advances over the years," said cofounder Thomas Tobin. "What it hasn't addressed, however, are the needs of reps as individuals." Problem areas range from cumbersome and repetitive manual entry of data, to keeping track of conversations and leads. [More...]

October 14, 2014
salesforce.com-lightning
With one user interface to rule all app development -- whether for a PC or a smartwatch -- Salesforce1 Lightning supports both ease of use and speed. Mobile app development has become much more democratized, said Salesforce.com VP Scott Holden. "Now anyone can throw on a hoodie and build a great app." We're not quite sure what part the hoodie plays, though. [More...]

October 10, 2014
The old saw is that sales is a numbers game. That's kind of true -- but less so every passing year. In reality, it's becoming a productivity game: How can we make the sales people in our businesses as productive as possible? The key is to make marketing people as productive as possible, too -- which they're becoming, thanks to the advent of better software and smarter ways of using it. [More...]

October 9, 2014
Verizon Wireless may be bitterly regretting the challenge Verizon made to the FCC's Net neutrality rules. There's little doubt competing wireless providers are. Verizon in 2010 sued the FCC over its mandate that ISPs treat all Internet data the same. The D.C. Circuit Court of Appeals this year agreed with Verizon and struck down the rules. Now the FCC is putting it all back on the table. [More...]

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