Driven by competitive pressure to improve the customer experience, organizations are moving toward an online self-service model that pushes the boundaries of electronic information presentation, or e-presentment. Yet as they embrace this model, new challenges await, including how to ensure customer...
A new survey of European bank customers could prove useful to banks on this side of the pond. The Future of Communications in Retail Banking survey, conducted by Coleman Parkes and sponsored by Xerox, analyzed how retail banks communicate with their customers and presented an argument for more perso...
New research indicates that many brand-name computer companies perform poorly when it comes to online customer service. The study by the Ipswich, Mass.-based Customer Respect Group, an international consulting company, demonstrates that only six companies included in the report received an "excellen...
They're at it again -- Oracle and (reluctantly) PeopleSoft -- like siblings in the back seat on the ride to grandma's house. Now that a federal court has said that Oracle's pursuit of its rival is OK on anti-trust grounds, Oracle is trying to clear the remaining hurdles, such as the European Commis...
The European Commission on Wednesday opened an in-depth investigation into plans for joint takeover of ContentGuard, a US anti-piracy tech firm, by Microsoft and Time Warner. ContentGuard, formerly controlled by Xerox, is active in the development and licensing of intellectual property rights (IPRs)...
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Subscription Sales Spur Superior Selling
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Customer Commerce Offers SMBs an E-Commerce Path to Better CX
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The Price Retailers Pay for Flawed Product Information
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AI Is Already at a Tipping Point
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