If you've flown lately, you know the drill: long lines, delayed flights and higher ticket prices. Consumers have come to expect no less, and no more, from air travel. Even without the stress from a struggling economy, air travel in particular tends to bring about discomfort, dissatisfaction and anxi...
Mobile application developers are a busy lot these days as organizations look to put the latest applications in the hands of mobile employees. However, as organizations' networks extend ever outward and "over the air," data and application security are primary concerns. Enterprise networks are a po...
Warning: Your personal data may be at risk. As RFID devices work their way into consumers' everyday lives, the potential for data breaches grows rapidly. RFID technology used to be used primarily to track warehouse operations and perform inventory control through. Now, this same technology is findin...
The Department of Justice has charged 11 people with the theft of millions of account numbers from a long list of U.S. big box retailers including TJ Maxx, OfficeMax, Barnes & Noble, Boston Market, BJ's Wholesale Club, Forever 21, DSW, Dave & Buster's and Sports Authority. Albert "Segvec" Go...
Avaya is extending its mobile applications to give users of Nokia Eseries business devices the ability to switch back and forth between private WiFi and public cellular networks. The application enhances a company's productivity and cost savings, Steve Hardy, Avaya director of product marketing, tol...
Interactive Intelligence has introduced a mobile offering that duplicates many of the IP telephony functions available to workers on their desktop phones. Interaction Client, Mobile Edition provides users with presence management; company directory look-up; Microsoft Outlook contact access; call con...
Salesforce.com is the proverbial face that launched a thousand ships. The company is largely -- and deservedly -- credited with ushering the software-as-a-service movement into the 21st century and lifting CRM out of the doldrums that plagued companies such as Siebel Systems in the late '90s. The r...
While they worked closely together in the past to provide cutting-edge wireless, bar code and radio frequency identification (RFID) technology, U.S. companies Symbol and Intermec are now locked in a widening patent battle that some fear could hamper the progress of RFID. Holtsville, New York-based S...
Having become the centerpiece of thousands of companies' marketing efforts, CeBIT, which was held this year in Hannover, Germany from March 10-16, serves as a great industry barometer. With so many announcements made across the entire IT industry, I focused only on the business process halls, where ...
Symbol Technologies has leveraged its experience in developing rugged personal digital assistants and other mobile devices in the creation of its newest product, the MC50 enterprise digital assistant. Priced from $925 to $1,200 and based on Microsoft Windows' Mobile 2003 platform, the device offers ...
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How To Leverage Gen AI Without Losing the Corporate Shirt
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The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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Spectrio Digital Signage Gives AI Assist to In-Store Marketing
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5 Ways Retailers Can Sell More Online With a Personal Touch
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A New Era of Customer Service
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Omnichannel, Online Consumers Shift to Mindful Shopping Practices
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Landing Intelligent Customer Service
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