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The Winter of Our Disconnect

March 3, 2011

Many already refer to it as Snowpocalypse 2011 -- one of the biggest and baddest winters in more than 50 years. Storms have systematically worked their way across almost all of the lower 48 states since November. Snow, sleet, freezing rain, and just plain old rain delivered by wave after wave of hu...

Citrix Online Brings SMBs Into the Virtual Meeting Room

June 15, 2009

The economy is still broken, and businesses are scampering to save money and entice back lost customers. Don't remind Brett Caine, though. As president of Citrix Online, he's too busy growing the company's customer base into a $100 million business that a few years ago didn't exist. As a young start...

The Internet-Telecom Mutual Feedback Loop

November 7, 2006

The telecommunications industry is changing rapidly -- as is the Internet -- and they're creating a mutual feedback loop. This feedback loop is virtuous if you're a consumer of such services, but it's terrifying if you're a supplier in these industries. Telecom is changing the Internet. The Internet...

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CRM Buyer Channels

Call Centers

 Call Centers

Call Center Conundrums and How To Achieve Meaningful Customer Interactions

Advanced Voice Response Tech Leading to Improved CX

NICE Platform Answers Call for Hyper-Personal CX Tools

Customer Service

 Customer Service

Knowledge Management: The Silent Star of Modern Service

Oracle Service Empowers Organizational Growth With Automation

How Oracle’s Digital-First Service Drives Sustainable Differentiation

Exclusives

 Exclusives

Sports Betting Platforms Gambling With Substandard CX

Metaverse Marketing Offers New Approach To Utilizing Customer Data

Remote Work Transformation Calls for Prioritizing Employee Tech Choices

Expert Advice

 Expert Advice

How AP Automation Bolsters Supplier and Customer Relationships

Managing Google's Algorithm Updates

4 Tips To Attract a Younger Customer Base

Hot Topics

 Hot Topics

Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032

Reports Warn of Worsening Warfare From Cyber Criminals in 2022

Piecing Together the Supply Chain Puzzle

Marketing

 Marketing

Zoho Consolidates Marketing Functions

Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box

Consumer Activism Will Steer Brand Focus in 2022

SMB

 SMB

5 Ways Chief Customer Officers Can Drive Net Revenue Retention

Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns

Practical Ideas To Make Money With Software

Spotlight Features

 Spotlight Features

Looking for Love Online? Advice To Protect Your Wallet

Digital Clienteling Platform Breathes Life Into Live Commerce

Despite Covid Defections, CES 2022 Show Goes On Live, Virtual

Strategy

 Strategy

Have We Forgotten How To Sell?

More Transparency, Marketing Shifts Can Ease Supply Chain Strain

Spreadsheet Mishigas

Trends

 Trends

Digital Skills Front and Center

Build Better Customer Engagement for Bigger Brand Payoffs: Report

Sales Software Vendor Satisfaction Leaders Revealed

Vendors

 Vendors

Tech Real Estate Grab Headed to a Small Town Near You

Dreamforce NYC Was Un-CRM-Like and That's Okay

This Year in CRM

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