Microsoft's annual lollapalooza of a conference, Convergence, has come and gone, but the blogs it triggered live on. The team behind Microsoft CRM Live -- the on-demand application scheduled to be released later this summer -- has been particularly prolific, with "how-to" posts on the company's late...
At the heart of any customer relationship is trust. Knowing how healthy that trust is in your company and its execution starts with knowing the expectations your prospects and customers have
The federal government's IT force is aging, and this year will see half of those employees retire, reports say. Additionally, the public sector has retained many of its legacy systems at the same time as private-sector industries have walked through fire and burned through considerable funds to upgr...
Unisys has been receiving a lot of attention lately, including accolades from IDC and Frost & Sullivan and a spot in the most recent edition of the book CRM at the Speed of Light. But there's been bad news as well. The company posted lower-than-expected third-quarter profits. Nearly a week ago, ...
The Oracle-PeopleSoft controversy has caused a ripple -- or perhaps a wave -- that has not yet reached the shore of software development, but it carries implications for many software firms. Although Oracle's hostile takeover of PeopleSoft is by no means a done deal, the very possibility signals a s...
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How To Leverage Gen AI Without Losing the Corporate Shirt
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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A New Era of Customer Service
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Landing Intelligent Customer Service
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