According to ICANN chairman Peter Dengate Thrush, nobody but nobody controls the Internet. Not China, not Comcast, not your IT guy, not Clippy, nobody. The Final Boss of the Internet does not exist. But there does exist a nonprofit that governs Web addresses, and that's Dengate Thrush's organization...
The Internet is an American invention, and the governing body that assigns domain names to Web sites around the world has had its roots in the U.S. However, it's time for ICANN -- the Internet Corporation for Assigned Names and Numbers -- to go "global" in every sense of the word, according to one E...
The serious objections by U.S. Department of Commerce to ICANN's new policies on creating unlimited domain suffixes are primarily based on old domain name thinking and continued fear of losing control of the Internet. The comments lack understanding of global business naming problems surrounded by i...
For anyone doing business online, commerce meets collaboration at a Web 2.0 portal -- a mutual touchpoint for a company, its partners and customers as well as a personalized filter of information and services found on the Web. The goal: aggregating high-value information about people, products and s...
Vinton Cerf, known by many as one of the founding fathers of the Internet, will be stepping down at the end of this week as chairman of the board of ICANN. Cerf, who is also Google's vice president and chief Internet evangelist, has served for three consecutive terms as chairman of ICANN, which is t...
The Environmental Protection Agency last week approved a new framework to regulate the disposal of old computer monitors with cathode ray tubes and aged TVs loaded with mercury, a move that is being applauded by the computer industry. "CEA agrees with the EPA's statement that a CRT not recycled is a...
Silicon Valley -- the sprawling suburbs of San Francisco and San Jose -- first emerged during the 1960s as a prime location for the Pentagon to conduct research and development work during the Cold War. Will the Silicon Prairie -- the stretch of land between Chicago and downstate Champaign-Urbana --...
The Chinese government this week indicated it was tired of waiting for the U.S.-controlled International Corporation for Assigned Names and Numbers to come up with Chinese character versions of .com and other top level domains and instead will create the domains on its own. News of the strategy was ...
Raising the possibility that it will change course once again on a hotly debated move meant to give adult content Web sites their own Internet realm, the net's governing body has decided to shelve a plan to discuss how to create a ".xxx" domain. The Internet Corporation for Assigned Names and Number...
The Internet's governing body has agreed to settle several outstanding lawsuits involving domain registrar VeriSign, an agreement that will keep that company in charge of the key dot-com domain until 2012. The Internet Corporation for Assigned Names and Numbers (ICANN) said the settlement is still s...
Too often channel strategies ranging from the most tactical and short-term to the most strategic and multiyear fail. Success or failure of a channel management strategy has nothing to do with the time horizon and everything to do with perspective, timing and getting away from a "one-and-done" menta...
The Internet Corporation for Assigned Names and Numbers (ICANN) is slated to begin levying a new tax on domain name registrations starting early in 2005 and has already begun to make plans for how to spend what could be a sizeable windfall. The fee, which amounts to 75 cents per year for each domain...
The bulk of home PC users are largely open to attack through the Internet, with nearly half of all broadband connections running without a firewall, nearly 70 percent without updated antivirus protection, four in five users with spyware or adware on their machines, and nearly 90 percent of those vic...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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