There's a reason that Amazon's stock skyrocketed 28 percent in 2018, a notable outlier amid the broader market trends. The behemoth retailer is bolstered by a few key differentiators when stacked against the competition -- but let's backtrack for a moment to examine the state of the current online marketplace. In truth, there's an expectation in the market that buyin...
The ghost of Anthony Lye presided over Oracle OpenWorld's third-day customer experience, or CX, keynote. For CRM and related things, it was the moment I'd been waiting for. Lye is in robust health as far as I know, but he has been gone from Oracle for about a year. He was the architect of Oracle's C...
In the UK, supermarket chain Tesco is being pounded right now in social media channels because it's refusing to honor an erroneous online advertisement offering new iPads for about $65. The offer went viral, and now the backlash is viral, too. How Tesco responds will tell the tale. I'd recommend a s...
Sparking the interest of retailers around the globe, UK supermarket chain Tesco announced it will be selling Internet-based phone service and handsets on a pay-as-you-go basis. Tesco's move is more than a product announcement; by private labeling a VoIP, or Voice over Internet Protocol, service, Tes...
Significantly
Minor inconvenience
Unsure if I've been affected
Not at all
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https://www.crmbuyer.com/story/how-to-leverage-gen-ai-without-losing-the-corporate-shirt-179123.html
How To Leverage Gen AI Without Losing the Corporate Shirt
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AI-Human Collaboration and the Future of Customer Service
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https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
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https://www.crmbuyer.com/story/beyond-the-cart-ux-hits-and-misses-can-make-or-break-a-virtual-storefront-177960.html
Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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Morphing Demographics Require Imaginative PR Strategies
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https://www.crmbuyer.com/story/the-future-of-gen-ai-in-retail-balancing-human-factors-with-revenue-growth-177923.html
The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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https://www.crmbuyer.com/story/mastering-ai-powered-crm-puts-onus-on-vendors-to-get-it-right-177248.html
Mastering AI-Powered CRM Puts Onus on Vendors To Get It Right
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https://www.crmbuyer.com/story/retailers-ignoring-customer-privacy-website-usability-put-business-at-risk-178009.html
Retailers Ignoring Customer Privacy, Website Usability Put Business at Risk
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https://www.crmbuyer.com/story/bigeyes-dependency-driven-monitoring-boosts-reliability-of-crm-data-177279.html
Bigeye’s Dependency-Driven Monitoring Boosts Reliability of CRM Data
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