A woman in Florida was floored recently by a T-Mobile cellphone bill that reportedly totaled nearly a quarter of a million dollars. After intervention on the part of a local TV station's news department, though, the carrier slashed Celina Aarons' bill from $200,000 down to $2,500. The charges were i...
Just as the legal slapfest between Verizon and AT&T was put to rest in court, consumers rendered their own verdict -- the latest Consumer Reports customer satisfaction survey of wireless carriers ranks Verizon first and AT&T last. The ratings are based on more than 54,000 responses about con...
This fall has not been kind to T-Mobile. First, the mobile operator had to account for mountains of lost data that Sidekick customers had stored on the infrastructure of Danger, the Microsoft-owned company that developed the Sidekick device. Then there was the nationwide service outage for millions ...
Sage Software owned the CRM vendor conference spotlight this week, with Insights 2008, held in suburban Washington, D.C. Sage updated attendees on its product road map and better acquainted users and partners with the new CEO Sue Swenson. She is not a software person, writes Beagle Research Managin...
I sometimes forget about the fact that people are trying to do business and that their business is top of mind -- not CRM. That point was brought home to me last week when I was on-site with a client. I won't give too many details, but the company has no CRM per se, just some spreadsheets they use ...
SAP held its massive annual conference, Sapphire, last week and made the usual flurry of announcements and presentations to its 15,000-some attendees. Still, as is typical of most conferences, the best information filtered out between the official scheduled events. Among the observations CRM guru Pa...
Amdocs has rolled out Smart Agent Desktop, a new product that gives contact center agents visibility into back-end applications and provides guidance on decision making processes related to calls. It is the combination of both factors in one product that makes this rollout unique in the industry, Ho...
Consumer satisfaction with wireless phone service providers has slipped significantly over the last year, according to an annual study released by J.D. Power and Associates yesterday. Overall, satisfaction fell 10 percent compared to 2004. That's the largest year-over-year change in satisfaction sin...
Ban
Regulate
Maintain status quo
Undecided
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How To Leverage Gen AI Without Losing the Corporate Shirt
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The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
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https://www.crmbuyer.com/story/beyond-the-cart-ux-hits-and-misses-can-make-or-break-a-virtual-storefront-177960.html
Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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Spectrio Digital Signage Gives AI Assist to In-Store Marketing
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5 Ways Retailers Can Sell More Online With a Personal Touch
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https://www.crmbuyer.com/story/a-new-era-of-customer-service-177218.html
A New Era of Customer Service
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Omnichannel, Online Consumers Shift to Mindful Shopping Practices
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https://www.crmbuyer.com/story/landing-intelligent-customer-service-177182.html
Landing Intelligent Customer Service
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