Salesforce.com on Tuesday unveiled Database.com, which it called the first enterprise database for the cloud. This is "the exact same database technology" as Salesforce.com's existing database but is "being packaged and provided as a standalone product so people can build platforms on their own tech...
Earlier this year, a careless employee at an investment firm learned a painful lesson: Sharing files through peer-to-peer Web sites like LimeWire can easily expose internal data in a corporate network. In this case, the employee worked for Washington-based Wagner Resource Group, which counts several...
Competing for customers has never been more challenging, intensely focused or costly for manufacturers globally. Instead of relying on plunging prices or continually adding in product line extensions to marginally increase a given product's market size and potential sales, manufacturers must get bac...
When RightNow Technologies announced plans to acquire Salesnet, executives at Art Technology Group mulled over how the deal might impact them. In the first quarter, the company had launched two on-demand customer service applications -- ATG Answers OnDemand and ATG Customer Care OnDemand -- that co...
SAP has unveiled its hosted customer relationship management application, putting an end to the recent flood of speculation about when it would arrive and what it would look like. Called SAP CRM on-demand solution, it is a hybrid application that allows users to move to an on-premise system with lit...
Contrary to prevailing wisdom, increased availability doesn't necessarily mean increased costs. A number of companies are combining two common technologies to improve their total availability without draining their total IT budget. The secret is to teach your old servers new tricks. At the top of ...
If bad data is put into a data warehouse, companies risk what Tony Fisher, president and general manager at DataFlux, described as "code, load and explode." "If the data from a source system doesn't meet the expected qualities for that data, the loading process may fail, causing the company to stop ...
Hoping to expand its customer base while also enhancing the so-called front office services it already provides, Siebel Systems said it will buy e-billing service provider eDocs in a deal worth US$115 million. Siebel will take control of Natick, Massachusetts-based eDoc's 180 employees and gain acce...
The same week software giants SAP and Microsoft own up to merger discussions, a new study shows how consolidation forces within the enterprise-level applications and services space are working to shrink the number of vendors. The study, released Thursday by consulting firm Bain & Company, deline...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
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https://www.crmbuyer.com/story/customer-retention-by-extraordinary-means-is-not-crm-177075.html
Customer Retention by Extraordinary Means Is Not CRM
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https://www.crmbuyer.com/story/social-media-integration-the-new-crm-standard-177061.html
Social Media Integration: The New CRM Standard
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https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
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https://www.crmbuyer.com/story/customer-analytics-now-a-pivotal-piece-of-the-retail-sales-puzzle-177486.html
Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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https://www.crmbuyer.com/story/bridging-the-smb-enterprise-retail-gap-with-gen-ai-177751.html
Bridging the SMB-Enterprise Retail Gap With Gen AI
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https://www.crmbuyer.com/story/subscription-sales-spur-superior-selling-177636.html
Subscription Sales Spur Superior Selling
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https://www.crmbuyer.com/story/the-price-retailers-pay-for-flawed-product-information-177772.html
The Price Retailers Pay for Flawed Product Information
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https://www.crmbuyer.com/story/subscription-commerce-merchants-innovate-amid-rising-churn-rates-177730.html
Subscription Commerce Merchants Innovate Amid Rising Churn Rates
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https://www.crmbuyer.com/story/salesforce-starter-is-integral-to-cover-the-crm-waterfront-177092.html
Salesforce Starter Is Integral To Cover the CRM Waterfront
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