Markets and companies change as industries grow and as a disruptive innovation commoditizes. Generally, prices come down because the innovation becomes commonplace and competitors fight for every scrap causing margin erosion. Eventually markets equilibrate, and a monopoly or small oligopoly sets in. Typically, as Geoffrey Moore pointed out, mature markets have three competitors: the leader that gets most of the...
BlackBerry has announced dismal quarterly results, but its new CEO, John Chen, still believes there's cause for optimism as the company strides into a new future. The firm posted a loss of $4.4 billion, compared with a profit of $9 million in the same quarter last year, on revenue of $1.19 billion.
BlackBerry shares fell 13 percent Monday morning on news that the company has abandoned its plan to sell itself to its largest shareholder, Fairfax Financial Holdings. Instead, it has entered into an agreement whereby Fairfax and other institutional investors will invest $1 billion in the company. T...
When SAP's five founders launched the company in June 1972, it's unlikely they foresaw where the IT industry would travel in the decades to come. SAP's core business applications, including enterprise resource planning solutions, continue to support tens of thousands of companies globally -- but h...
Samsung's forthcoming Galaxy S III smartphone will be the company's first device to be officially branded and sold under its new SAFE program. SAFE stands for "Samsung Approved for Enterprise." The Galaxy S III will be available in the U.S. from Verizon Wireless, AT&T, Sprint, T-Mobile and U.S.
Coffee shop chain Starbucks this week brought the power of mobile payments via cellphone to new users -- provided those customers happen to have the right kind of device. The company announced that customers at its retail outlets in the United States will be able to pay for purchases using its mobil...
Salesforce.com on Tuesday unveiled Database.com, which it called the first enterprise database for the cloud. This is "the exact same database technology" as Salesforce.com's existing database but is "being packaged and provided as a standalone product so people can build platforms on their own tech...
This has been a busy couple of months for enterprise mobility. 2010 isn't half over, and there are already significant changes in the enterprise mobility landscape: HP agreed to acquire Palm; SAP agreed to buy Sybase; McAfee made a deal to acquire Trust Digital; Antenna Software acquired Vaultus; Bo...
SAP has inked a deal to acquire mobile and database software maker Sybase for $5.8 billion in cash -- or $65 per share. That translates into a purchase price that is more than 55 percent over Sybase's trading price before rumors of the deal became public, which was $41.57 per share. The deal, which ...
The database market will see lots of activity during the 2010-2011 timeframe as nearly 60 percent of organizations move to upgrade or expand existing and legacy networks. That statistic comes from new ITIC survey data, which polled 450 organizations worldwide. Not surprisingly, the survey shows that...
Ten years after national commercial platforms for mobile commerce were launched in the Philippines and Japan, the United States is slowly beginning to creep into the field. Residents in rural parts of the Philippines and other developing nations routinely pay bills through their smartphones, while p...
Nothing like a recession to spur business growth. In the BPM space, the current downturn has presented a major marketing opportunity for software and IT service firms. Sparked by customers seeking to cut costs and by innovations in e-commerce, the BPM market could easily double over the next several...
Multimedia infotainment devices are a hot seller in today's automotive market and can be the deciding factor in which vehicle a customer ultimately chooses. The automotive infotainment market has successfully navigated the initial wave of consumer devices invading the automobile, offering basic conn...
SAP and Research In Motion are partnering to develop a mobile CRM application. The first output of this venture will be a native BlackBerry smartphone client that links SAP CRM with BlackBerry applications such as Email, Address Book and Calendar. To be precise, they are developing a native RIM clie...
Microsoft recently announced RFID enablement for its BizTalk Server software and numerous supporting RFID partner companies. These announcements and the use cases and solutions resulting from them reflect Aberdeen Group research, which shows that 62 percent of survey respondents now cite data integr...
Yes - Paying with crypto is very important to me.
Sure -- I have not paid with crypto yet but the idea intrigues me.
Not Sure -- I'm still uncertain about cryptocurrency in general.
No -- Cryptocurrency is a fool's game.
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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