The now-notoriously controversial action comedy The Interview, which was expected to deliver profits of $90-$95 million for Sony, may have become a financial black hole. The movie's Thursday premiere in New York has been cancelled, and several movie theater chains have scrapped plans to screen it, f...
Electronics giant Sony announced Thursday that it will cut 1,000 jobs, or about 15 percent of the workforce, from its Sony Mobile Communications division. It will also move Sony Mobile's headquarters from Sweden to Tokyo in an effort to cut costs. The move comes less than a year after Sony, based in...
One of the most-used leisure-oriented apps on my Android smartphones has been Google's free My Tracks. The app brilliantly measures data related to hikes and bike rides via the GPS radio. It tracks distance, speed, time, elevation, grade and so on. Pressing "Start" when setting off, and remembering ...
Sony is cutting itself loose from its European partner in smartphones. The company announced Thursday that it will acquire Ericsson's 50 percent share in their Sony Ericsson venture, making the mobile handset business a fully owned subsidiary of Sony. Ericsson will receive cash compensation of $1.5 ...
Sony Ericsson announced two new Android smartphones Wednesday: the Xperia Ray and the Xperia Active. Both run Android 2.3, aka "Gingerbread," and use the Mobile Bravia Engine. They will both be available in select markets worldwide in the third quarter, Sony Ericsson said. The Ray appears to be focu...
Worldwide mobile device sales translated into 1.6 billion new units in the hands of consumers in 2010 -- an eye-popping 31.8 percent increase from 2009, according to new figures from Gartner. The firm found also that smartphone sales were up 72.1 percent from 2009, accounting for 19 percent of total...
Sony Computer Entertainment has disclosed further details about the PlayStation Portable 2, nicknamed the "Next-Generation Portable," or NGP, at a press conference in Tokyo. The NGP will have a 5-inch OLED front display and a multitouch pad in the rear, two thumbsticks, front and rear cameras, three...
This week, Sony will officially unveil the PlayStation Portable 2, the sequel to its original PSP mobile gaming device. Several rumors surround the upcoming gaming console, one of which is that it will incorporate a smartphone. However, at least one news source has reported that Sony will actually u...
The BlackBerry Torch 9800 has been widely viewed as Research In Motion's best shot at regaining even footing in its battle with rivals Apple and Google in the smartphone arena, but after just a few days on the market, the device's price has already been slashed. Some 150,000 of the handsets reported...
San Francisco's Board of Supervisors has voted 10-1 to approve a law requiring cellphone retailers and vendors to post how much radiation their devices emit. The measure calls upon stores to display the "specific absorption rates" next to the devices. SAR -- that is, the amount of radio frequency en...
Sony Ericsson has announced a mid-range addition to its Xperia smartphone series targeting European entertainment-hungry consumers looking for a small, stylish Android device. The Experia X8 sits between the company's X10 and X10 Mini models; its 3-inch capacitive touchscreen has a pixel dimension o...
Android sailed past Windows Mobile for the first time in the first quarter of 2010, joining Apple's iPhone OS as one of the only two top mobile operating systems to increase its market share year-on-year. That's according to the latest stats from Gartner, which found that smartphone sales to end-use...
Targeting a market already replete with numerous contenders, a consortium of six Japanese firms announced plans to build a new mobile operating system that will be compatible at least with Linux and Symbian -- and possibly with Android too. NTT Docomo, Renesas Electronics, Fujitsu, NEC, Panasonic Mo...
Today is the day of the Droid. The Motorola smartphone touches down today in what's shaping up to be one of the biggest handset launches in recent memory. Of course Verizon is going all-in as far as advertising is concerned, but there's more to the Droid's story than a marketing campaign. First, the...
Handset maker Sony Ericsson on Tuesday announced the new Xperia X10 smartphone. It will run on the Android 1.6 mobile operating system, also known as "Donut." The Xperia X10 will begin shipping to select markets next year. In announcing the Xperia X10, Sony Ericsson named the handset as the flagshi...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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