CRM Conference is being held May 29 to 31 at the Chicago Hyatt Regency. This annual event offers a unique agenda for retailers, said Devon Wylie, CEO of CRMC. "It's specifically focused on case studies from topnotch multinational retailers. With this approach, attendees can get actionable learnings ...
There was an interesting article about airlines in The New York Times last week, "When Flying 720 Miles Takes 12 Hours," but the subtext was all about CRM, or at least where CRM has to go. If you know me at all, you know I closely attend to macroeconomics and energy issues, and they are all over th...
Siemens Enterprise Communications has announced an upgrade of its OpenScape Contact Center. The V8 release will be generally available May 18, Ross Sedgewick, senior director with Siemens' large enterprise solutions group, told CRM Buyer. The new version will provide virtualization from both the ser...
Landslide has a friend in blogger Chris Bucholtz, who writes, "Here's what Landslide provides in the new release: a single-screen interface that walks its users through the standard tasks that CRM fulfills -- gathering data on customers and leads -- and then beyond that into a set of processes that ...
At $2.4 billion, the global contact center marketplace has grown mature. However, trends in the industry are still driving much growth in the space, according to a newly released report by Gartner that looks at the market and its players. These trends include a move to IP-based systems, which in tur...
In few other industries is the need for a good CRM system as great as in real estate -- a business that employs large sales forces with a need to build lasting client relationships and processes lots of documents. Add to that the need to track property listings, sales leads and referrals, and it be...
While enterprise PBX product lines continue to register the highest level of growth in the telephony market, newly emerging trends will eventually realign use and deployment patterns, according to a survey conducted by market researcher Dell'Oro Group. These include a shift to hybrid systems and a n...
A number of companies -- start-ups and established firms alike -- are eying the organic RFID tags market. Venture capital firms, like ITU Ventures, are placing seed investment bets on developers with patented prototypes. But despite the hype, the goal of a Radio Frequency Identification (RFID) tag t...
Siemens Business Services, SAP and Intel have announced a new radio frequency identification product. Privacy experts, however, continue to express concern about the technology. The new product allows suppliers to comply with demands from Wal-Mart, Target and German retailer Metro that they attach R...
Nearly everyone who has ever phoned a company's call center has encountered long hold times, multiple transfers and agents who seem too rushed to pay attention to customer queries. With the introduction of a new contact-center application, Siemens is hoping to file those common customer experiences ...
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CX Center Stage at Oracle CloudWorld
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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5 Ways Retailers Can Sell More Online With a Personal Touch
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Marketers’ Texting Schedule Can Make or Break Consumer Engagement
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Subscription Sales Spur Superior Selling
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Customer Commerce Offers SMBs an E-Commerce Path to Better CX
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The Price Retailers Pay for Flawed Product Information
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AI Is Already at a Tipping Point
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