Just a couple of weeks ago, two terms, on-demand and Software as a Service (SaaS), were used interchangeably -- it was truly a difference without a distinction -- but a lot has changed in a short time. First, Salesforce.com introduced Force.com, and a day later SAP announced a long awaited on-demand...
Dave Duffield, most famously the founder of PeopleSoft and now Workday, was giving a keynote presentation at the RightNow user conference in Colorado Springs, Colo., when it hit me. Duffield is about to become a kingmaker in the on-demand market. Please forgive the apparent hyperbole and continue.
RightNow continues to build out its multi-channel capabilities with its latest quarterly upgrade, version 8.2. New features in this release include emotion detection and other customer feedback capabilities as well as the ability to turn on certain parts of a knowledge base to the public. "The overa...
Several years ago, the only way to obtain an enterprise application was through a long, arduous and expensive system implementation of on-premise software -- and oftentimes, after all the hard work, the project would still quietly be considered a failure. Times -- and, more importantly, technology -...
It's just a hunch, but I think that NetSuite CEO Zach Nelson will not have the same problems with the SEC regarding his IPO that Marc Benioff had a couple of years ago when he took Salesforce.com public. You might recall that Benioff was slapped with a large fine for speaking about his impending IPO...
NetSuite made its long-anticipated move toward becoming a public company, filing the necessary paperwork on Monday. The company plans to raise up to $75 million with its initial public offering of common stock. The filing did not state the number of shares or the expected IPO price, however. Credit ...
ATG has introduced a service center application for its e-commerce suite, ATG Commerce, that builds on some of the company's previous acquisitions. The Commerce Service Center contact center application integrates e-commerce functionality with back-end order administration, sales support and custome...
RightNow Technologies has introduced its third industry vertical and appears to be poised to introduce a fourth -- in Consumer Goods Products -- in the near future. Thus far, the company has focused on industry groups in which it has a strong expertise and a large number of clients, such as higher e...
Talisma has introduced a new version of CIM 8.0, its self-service suite. While this release includes numerous enhancements to the existing product lineup, it also offers something completely new for the suite: a proactive sales feature set that leverages reactive service capabilities introduced in e...
Kana has pushed into the professional services area with its acquisition of eVergance Partners a management consulting and systems integration firm. Financial terms of the deal have not been disclosed. The acquisition is expected to be accretive to Kana for 2007 and is expected to close during the s...
RightNow Technologies and Genesys will combine their customer service application suites to deliver a joint offering available the end of May. The end result will be prebuilt, integrated computer telephony integration functionality in the RightNow suite and, as an added bonus for the company, access...
Software as a Service solutions have been around for years. However, until recently organizations only reluctantly engaged them, choosing instead expensive and complex custom software builds implemented solely within their enterprise systems. Surely, SaaS developers have changed. However, their pros...
SAP's abrupt announcement that golden boy Shai Agassi was leaving the company last week hit like a proverbial ton of bricks. The initial announcement said all the right things about Agassi wanting to pursue other options, and board chairman Hasso Plattner made the usual remarks about still being fr...
There is a dandy little market share war taking place right now in the compensation management sector. Vendors are making claims to uniqueness and superiority and trashing each other in ways that we haven't seen in a few years -- and it's great sport. Compensation management is one of the hotter ar...
Do you want revolutionary improvements in IT quality and speed-to-solution with dramatic reductions in cost? Consider an organization-wide Web services delivery strategy. Today, businesses demand three key outcomes from IT: delivering faster technology solutions to a growing group of stakeholders; r...
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