For many of us a phone should predominantly be a way to communicate and aid productivity, as opposed to being a device of distractions. Though we communicate far differently these days, and the apps we use to communicate seem to prefer larger screens. This brings us to Microsoft's Surface Duo, which has twin screens and is very different from the foldable phones with which it will compete...
Both Intel and a bunch of professors connected to Apple and the FTC came out in support of the Judge Koh verdict against Qualcomm, even though it had been shown that the foundational evidence was manufactured contrary to the wishes of the DoJ, DoD and other agencies. That was well after Qualcomm was...
One of the last major initiatives former CEO Steve Ballmer launched before he left Microsoft was its Surface effort. It was designed to address the concern that the iPod would take over the PC world. During the Surface launch last week, it wasn't hard to see that Ballmer was right conceptually. It j...
Apple held its huge product announcement event last week, and what once had people besides themselves with excitement has become a near pointless program of copied features and missed expectations. It is a shame to watch -- much like it was when Apple fired Steve Jobs. It appears that the firm has f...
I spent a day with BlackBerry last week and it brought back memories of how Apple displaced the company around a decade ago. I, like a lot of folks at the time, thought what Apple was attempting was impossible. However, after the fact, it didn't even look difficult. BlackBerry largely has completed ...
Apple celebrated the 10th anniversary of its iconic iPhone on Thursday. Since former CEO Steve Jobs debuted the original device, the company has gone on to sell more than a billion handsets worldwide, and the iPhone has become one of the most successful product categories in the electronics industry...
The first reviews of the new KEYone BlackBerry handset appeared this week, and the early consensus is that this device will appeal to BlackBerry fans who want its familiar physical QWERTY keyboard coupled with the functionality of Google's Android OS. This handset technically is not a true BlackBerr...
Two interesting events took place this month. Tesla announced its Model 3, a relatively affordable electric car, and it attracted around 180K preorders on the same day. That was before the company actually revealed the car. There were more than 250K preorders in the first 36 hours. Oh, and the run r...
BlackBerry, formerly Research In Motion, is under a lot of scrutiny as it pursues its comeback strategy. An interesting question recently came up having to do with that effort: Is BlackBerry so busy focusing on growth and the future that it has forgotten about taking care of customer needs in the pr...
BlackBerry's new Z10 handset will be available in the U.S. later this week, and CEO Thorstein Heins believes it to be a quite the game changer. BlackBerry has seen its share of the smartphone market plummet in recent years, as Apple's iOS and Google's Android operating systems have taken the top two...
A court in Australia has ruled in favor of Google in its lengthy legal fight with the Australian Competition and Consumer Commission, according to The Sydney Morning Herald. The case, which lasted six years, concerned search results from 2006-07. The Commission claimed that sponsored links publish...
Goodbye, Research In Motion -- BlackBerry came out of the smartphone hinterlands on Wednesday with a new name to go with a revamped OS and two new devices. The company formerly known as "Research In Motion" made its rebranding official during several global launch events. "RIM becomes BlackBerry," C...
Research In Motion released a new version of its BlackBerry Enterprise Service mobile device management software on Wednesday. This comes just over a week before the official launch of the new BlackBerry 10 OS and compatible handsets, and just days after RIM CEO Thorsten Heins suggested the company ...
CEO Thorsten Heins apparently has suggested that Research In Motion may one day license its BlackBerry operating system and stop producing handset hardware. Whether such a move would help put the embattled company back on track or be the final step in a march to oblivion -- much like the path Palm t...
Just days away from Research In Motion's Jan. 30 launch of the BlackBerry 10 platform, which includes a new operating system and a fresh lineup of phones, the advertising machine has yet to churn into action. That doesn't mean RIM isn't busy building buzz, however. Several press releases have fueled...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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