Although businesses no longer control the conversation with their customers, that conversation has never been more important to pay attention to and to respond to in a coherent and, when possible, personalized way. It's critical to realize that these relationships are a key part of the customer expe...
Device makers are hard at it trying to crack the market for mobile enterprise software applications. While BlackBerry devices put Research in Motion in a front-running position, enterprise users have an increasingly wide range of choices when it comes to high-end smartphones and mobile devices. Rece...
The emergence of smaller, more powerful handheld devices and the spread of high-speed mobile networks have enterprise software developers scrambling to meet demand for portable versions of their flagship applications. Research In Motion got a jump on the market with the BlackBerry's secure and relia...
Having delivered on its goal of moving to a service-oriented architecture, SAP now aims to make use of that architecture as it drives innovation out to the fringes of its sphere of influence. CEO Henning Kagermann outlined in his keynote at the company's annual Sapphire conference a strategy to deli...
SAP will offer new business process and rules management capabilities for its NetWeaver service-oriented architecture platform. NetWeaver Business Process Management and NetWeaver Business Rules Management will allow companies to build or change business processes and rules without coding. "Industry...
SAP and Research In Motion announced last week that they were partnering to develop a native BlackBerry client to link to SAP CRM, and then, eventually, to the firm's other business applications. The move is a no brainer for SAP, writes Vinnie Mirchandani, an ex-Gartner analyst and founder of the ad...
SAP and Research In Motion are partnering to develop a mobile CRM application. The first output of this venture will be a native BlackBerry smartphone client that links SAP CRM with BlackBerry applications such as Email, Address Book and Calendar. To be precise, they are developing a native RIM clie...
With the launch of On Demand, version 15, Oracle is introducing robust new Web 2.0 functionality -- and it's sending a strong signal that more of this type of application development is on the horizon. Oracle's message is that Web 2.0 is now part of the CRM family, Beagle Research founder Denis Pomb...
Oracle is enhancing the mobile options it offers to Siebel CRM On Demand customers through partnerships with best-of-breed application vendors and device manufacturers. Earlier this year, for example, it announced a partnership with BlackBerry maker Research In Motion. More recently, it struck a dea...
It has taken some time to assemble the ingredients, but the CRM industry is finally poised to deliver robust mobile offerings. If you think you've heard this before, that's because you have -- in 2004, in 2005 and, yes, last year as well. To be sure, there are mobile CRM apps available on the market...
Watching an otherwise relaxed executive from a CRM vendor nearly jump out of his chair this week over lunch when his BlackBerry went off instantly reminded me of one of my neighbor's boys bouncing with excitement after unwrapping a Sony Personal PlayStation (PSP) for his birthday. Then it dawned on...
SAP's Sapphire user conference in New Orleans kicked off last week with a keynote by SAP chief executive Henning Kagermann, who called for more efforts to streamline the company's applications and bolster Web services adoption. Those twin themes were echoed frequently throughout the week in conferen...
Yes - I'm more likely to buy with flexible payment options.
Sometimes - It depends on the item and terms.
Rarely - I typically prefer paying upfront to avoid debt.
Not at All - My purchase decisions are based on need and budget.
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https://www.crmbuyer.com/story/customer-retention-by-extraordinary-means-is-not-crm-177075.html
Customer Retention by Extraordinary Means Is Not CRM
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https://www.crmbuyer.com/story/social-media-integration-the-new-crm-standard-177061.html
Social Media Integration: The New CRM Standard
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https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
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https://www.crmbuyer.com/story/customer-analytics-now-a-pivotal-piece-of-the-retail-sales-puzzle-177486.html
Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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https://www.crmbuyer.com/story/bridging-the-smb-enterprise-retail-gap-with-gen-ai-177751.html
Bridging the SMB-Enterprise Retail Gap With Gen AI
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https://www.crmbuyer.com/story/subscription-sales-spur-superior-selling-177636.html
Subscription Sales Spur Superior Selling
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https://www.crmbuyer.com/story/the-price-retailers-pay-for-flawed-product-information-177772.html
The Price Retailers Pay for Flawed Product Information
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https://www.crmbuyer.com/story/subscription-commerce-merchants-innovate-amid-rising-churn-rates-177730.html
Subscription Commerce Merchants Innovate Amid Rising Churn Rates
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https://www.crmbuyer.com/story/oracle-advances-177082.html
Oracle Advances
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