Disney+ has made its official debut, and after a few minor hiccups the service is up and running. It is widely available via a plethora of devices, offers a breadth of content, and serves quick and seamless downloads to mobile devices. However, with a heavy focus on Disney animated films, Marvel superhero movies and Star Wars, this service might not...
The much-anticipated Disney+ streaming service has arrived. In the first 24 hours, the app was downloaded 3.2 million times. Demand for the new over-the-top streaming service prompted the company to announced that it had exceeded its highest expectations -- but with problematic results. Many users w...
The Walt Disney Corporation officially announced Disney+, its direct-to-consumer streaming service, during its Investor Day webcast last week. The new over-the-top service will become available on Nov. 12 for a $6.99 month subscription. Disney+ will arrive with more than 25 new TV programs, as well ...
I've been involved in mergers and acquisitions for decades, and I used to run an acquisition cleanup team while at IBM. I've seen so many bad acquisitions that it is generally far easier to point out the good ones. What is somewhat ironic, given my background, is that the best largely have been exec...
Anki on Monday introduced Cozmo, a little robot powered by an advanced artificial intelligence. Cozmo promises to be far more interactive than any toy robot that has been released to date. Although the multidisciplinary team of roboticists, animators and game developers who designed Cozmo had play i...
Square on Wednesday announced that it had registered with the Securities and Exchange Commission for its long-expected initial public offering. A startup that specializes in electronic payments, Square has been operating in the red. It plans to raise up to $275 million in its IPO, it disclosed. Howe...
An Apple shop recently dumped Apple for Dell following a surprising revelation. Over most of the last two decades, the only time I've seen a move like this was when some change in IT forced it, and a lot of staffers subsequently would quit. This move was largely user-driven. Then, last week, one of ...
Oculus VR on Monday unveiled a new project at the Sundance Film Festival in Park City, Utah. Oculus Story Studio will produce movies in virtual reality. It presented its first example of the genre on Monday evening -- a 4-minute experience called Lost. Oculus, which was founded in 2012 and quickly...
Apple is a company that bucks trends, that does things its own way, that manages its business through highly tuned cycles. One thing Apple barely does at all, though, is offer any sort of special deal or sale price. Not even on Black Friday. Or Cyber Monday. Or just because. Heck, when Apple celebra...
Nvidia on Wednesday debuted its GRID Visual Computing Appliance, a device that lets businesses deliver ultra-fast GPU performance to any Windows, Linux or Mac client on their network. The GRID VCA is a GPU-based system that allows complex applications, sending graphics output to the network and ena...
Disney caught the attention of the console video gaming universe on Tuesday with the launch of "Disney Infinity." The new initiative combines collectible real-world action figures with onscreen gaming, following the lead of Activision's cross-platform "Skylanders" franchise. By leveraging the compan...
They say it's a small world after all, but in the Magic Kingdom, it appears to be a FUD-filled world as well. How else to explain a recent episode of "Shake It Up" on the Disney Channel? Asked to diagnose a misbehaving PC, a stereotypically geeky character asks, "Did you use open source code to save...
With Steve Jobs' passing, last week was a sad one for the technology industry, which owes much of its current success to him and will remain forever diminished by this event. Even as people talk about his uniqueness, they also don't seem to get that he can't be replaced like you would replace a sho...
Steve Jobs' long battle with cancer came to a sad end Wednesday. The Apple cofounder, chairman and former CEO started his company from a garage, revolutionized the technology industry many times over, got fired from his own business, then came back years later to turn it into the most valuable publi...
I've covered or worked in companies that have been led by iconic CEOs for most of my life, including Disney, IBM, Microsoft and Apple. Each of those firms went through a painful transition after the departure of its iconic CEO. After Steve Jobs was fired years ago, Apple nearly failed -- until he ca...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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https://www.crmbuyer.com/story/zoho-consolidates-marketing-functions-176493.html
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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