I once played organized football -- not that I was any good at it, but I played it with relish. My favorite parts were anything that had to do with disrupting the opponent's carefully planned plays, which included covering kickoffs and punts as well as regular defense. This bit of information has a...
The front office meets the back office at the Web 2.0 enterprise portal. The enterprise 2.0 portal is a single accessible location intended to consolidate resources and serve up data from systems throughout an organization so that each "touch" a company has with its customers, prospects, partners an...
You might be tooling down the information superhighway right now in your cool new hybrid SaaS-mobile, wondering what that thing is in the rearview mirror that's beginning to gain on you. It's best to look twice and convince yourself that what you are seeing is no mirage. It may look a lot like you...
Oracle is enhancing the mobile options it offers to Siebel CRM On Demand customers through partnerships with best-of-breed application vendors and device manufacturers. Earlier this year, for example, it announced a partnership with BlackBerry maker Research In Motion. More recently, it struck a dea...
It has taken some time to assemble the ingredients, but the CRM industry is finally poised to deliver robust mobile offerings. If you think you've heard this before, that's because you have -- in 2004, in 2005 and, yes, last year as well. To be sure, there are mobile CRM apps available on the market...
Intervoice has just introduced new self-service voice products based on SCXML -- a dialogue language that can be used in multiple contexts and, most intriguingly for vendors and end users, multiple modes. In Intervoice's case, it has incorporated a runtime-service-orchestration engine based on SCXML...
You'd be hard pressed to find many traveling salespeople today who don't rely on their BlackBerry, PDA, cell phone or laptop to support their daily activities. So why does software directed at salespeople completely ignore their day-to-day selling lives? The software industry has done an admirable j...
Sage Software introduced the latest version of ACT, ACT by Sage 2007, last week. It includes ACT 9.0, ACT by Sage Premium for Workgroups 2007 9.0, ACT by Sage Premium for Web 2007 9.0 and ACT for Palm OS 2.0. Sage has also introduced more than 40 new add-on modules for the ACT by Sage 2007 9.0 cont...
Last week, Microsoft announced its embrace of the Web and software as a service (SaaS) but there might be less there than meets the eye. Rather than a bold strategy to move the company and the industry ahead, I see it as more of a hedging strategy to help the company hold on. Microsoft Founder and ...
The last two weeks have exposed me to the down side of becoming reliant on technology. It's not like we have a choice in many cases, our lives demand we split our time to enable us to multi-task and try to be in multiple places in nearly the same instant and the only way that happens is through rel...
The wireless industry is mounting a very public defense for a controversial application of "contactless smart cards" while a number of consumer groups and privacy advocates have decried the technology as potentially invasive of personal privacy. Former Secretary of the Department of Homeland Securit...
Vendors of voice over Internet protocol (VoIP) services have made big promises to corporate America and consumers about the cost savings to come from VoIP. The possibilities of VoIP savings have stirred excitement even among jaded CFOs. But the adoption of a technology that accommodates data and t...
Over the last few weeks, I have been busy putting the finishing touches on a new report scheduled for delivery to market later this month. My premise was that there might be a lot of enterprising companies in CRM or closely associated markets that are either new or that have new ideas that we should...
Oracle today officially released the mobile version of its grid computing database, 10g. A version of Database Lite 10g has been in use since 1996 as a means of accessing the main 10g database through PDAs, laptops and handheld computers. The company says its new release is a giant step ahead of the...
Long known as a technology and hardware provider, Unisys has pushed to diversify, joining the ranks of large systems integrators just when many companies are drawn to the simple, low-risk offerings of hosted solutions providers. Unisys, however, sees that trend as temporary, and its CRM leaders feel...
Accessibility of service
Convenience in any situation
Cost-effectiveness
Eco-friendliness
No need for parking
Safe ride when having too much fun
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How To Leverage Gen AI Without Losing the Corporate Shirt
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The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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Spectrio Digital Signage Gives AI Assist to In-Store Marketing
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5 Ways Retailers Can Sell More Online With a Personal Touch
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A New Era of Customer Service
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Omnichannel, Online Consumers Shift to Mindful Shopping Practices
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Landing Intelligent Customer Service
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