Uber has launched a pilot program that lets drivers in three California cities set their own fares for airport rides. Drivers can set a fare multiple on Uber's base, time, and distance rates for UberX and UberXL trips. They can increase the fare in 10 percent jumps up to five times Uber's base price. If Uber's surge pricing is highe...
When word came out that Motorola was rereleasing its hit Razr smartphone, I was excited. Now that it has been delayed until the end of the year, the sizzle seems to be lessening a bit. Razr was hot more than a decade ago, but then it quickly faded away when the iPhone and Android stole the show. Mot...
Device makers are hard at it trying to crack the market for mobile enterprise software applications. While BlackBerry devices put Research in Motion in a front-running position, enterprise users have an increasingly wide range of choices when it comes to high-end smartphones and mobile devices. Rece...
The emergence of smaller, more powerful handheld devices and the spread of high-speed mobile networks have enterprise software developers scrambling to meet demand for portable versions of their flagship applications. Research In Motion got a jump on the market with the BlackBerry's secure and relia...
Sage Software owned the CRM vendor conference spotlight this week, with Insights 2008, held in suburban Washington, D.C. Sage updated attendees on its product road map and better acquainted users and partners with the new CEO Sue Swenson. She is not a software person, writes Beagle Research Managin...
Several years ago when Salesforce.com burst onto the CRM scene, it was difficult to imagine how the upstart firm could make a dent in the space. At the time, the gorilla in the room was Siebel and the thought of an Internet-based application -- an experimental delivery mode then -- besting the deepl...
ACT has introduced its second industry-specific vertical -- this one in the financial industries sector -- following its ACT for Real Estate release. Like the first vertical, this release is built on ACT's core base with the industry-specific features incorporated into the core product line. The new...
AT&T on Monday announced it will partner with enterprise mobile solutions provider Antenna Software to market its business application mobilization, starting with mobile CRM for sales force automation and expanding to field force and executives' data requirements. AT&T has begun using Antenn...
Sage Software this week purchased financial services compliance and document tracking technology from VerticalFalls, in order to expand Sage's ACT product family. This is the second vertical market that ACT has targeted; earlier this year, the company released ACT for Real Estate. The new acquisitio...
Sage Software, the U.S. subsidiary of UK parent Sage Group, has acquired Corum, a privately held software consulting and development company that specializes in mobile CRM technology. Sage has partnered with Corum for several years, integrating the Canada-based firm's mobile platform with the SalesL...
A wireless expert I met on a flight to Atlanta a couple of weeks ago told me that more than 58 percent of people don't even know the brand of cell phone they use, and it made me wonder what else we don't know about wireless. More important, is that a good or a bad thing? I usually loath splitting ...
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Undecided
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How To Leverage Gen AI Without Losing the Corporate Shirt
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The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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Spectrio Digital Signage Gives AI Assist to In-Store Marketing
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5 Ways Retailers Can Sell More Online With a Personal Touch
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https://www.crmbuyer.com/story/a-new-era-of-customer-service-177218.html
A New Era of Customer Service
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Omnichannel, Online Consumers Shift to Mindful Shopping Practices
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Landing Intelligent Customer Service
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