Last week, SugarCRM made version 5.1 generally available. With its beta release earlier this year, the open source CRM provider broke new ground, providing innovations in business intelligence and an intriguing mobile app for the BlackBerry and the iPhone. Developers are particularly excited about t...
With the release of its August '08 version, RightNow Technologies continues to shift both its platform and its lineup of products and features to Web 2.0. This latest upgrade includes a customer portal that offers widgets, video, forums and blogs. Its studio development environment now allows users ...
Google and Salesforce.com have rolled out a Force.com toolkit for Google Data application programming interfaces that's designed to help developers integrate Google Apps data and content with Force.com's database, logic and workflow capabilities. These open source tools and services, which are model...
E-mail marketing has long been neglected in the larger marketing world. That's understandable -- e-mail marketing campaigns are easy to design and cheap to implement. Still, any tool worth using is worth using to its best advantage. Part of the problem is that e-mail marketers receive little to no f...
Despite repeated pleas of "Do you hear me now?" from customers the world over, few companies have done much more than turn a deaf ear. As a result, consumer frustration is at an all-time high while brand loyalty has hit an all-time low. The technologies that were supposed to open lines of communicat...
Jigsaw, a provider of corporate information, sales and marketing leads, is providing some of its contacts for free to customer relationship management vendors under a newly launched Open Data Initiative. Several companies are taking advantage of the open source program and have inked partnership agr...
The Cluetrain Manifesto, written 10 years ago by Rick Levine, Christopher Locke, Doc Searls and David Weinberger, has won over a sizable number of devotees with a simple premise: As the Internet introduces new levels of communication among consumers -- and between consumers and companies -- those co...
There was a time when customizing enterprise software was a long, drawn-out, often painful affair. Then along came Software as a Service, recalls Dan Druker, senior vice president for Intacct, an on-demand financial management and accounting application. It was really easy for Ingres -- a provider o...
We've all seen the promotions: Brand X donates a portion of its sales to a worthy cause, which can be anything from support for a local school to breast cancer research. It's called "cause-related marketing," and it is rapidly becoming one of the best ways for businesses to embroider their brands, s...
SugarCRM has released version 5.1 of its open source CRM platform, building on functionality it debuted in last year's milestone 5.0 release, which included new development tools, a new Ajax e-mail client, and a new multi-instance on-demand architecture. Among the new features in version 5.1 are enh...
Combining in-memory data management, visual analytics, social networking and rich Internet applications, Software as a Service and open source software development, companies such as Advizor Solutions, Fractal Edge, Greenplum, LucidEra and others are filling what was an open niche in the BI marketpl...
Etelos has released a limited beta that provides access to offline data -- a chief requirement for any on-demand vendor. The feature, called "Apps on a Plane," allows any browser-based application from the Etelos Marketplace to exchange data with any other AOP-enabled app. Last year, the firm announ...
If you are in London on April 24th, you might want to check out the next monthly VRM Hub meeting. What is VRM, you wonder? For starters, VRM, or vendor relationship management, is the brainchild of Doc Searls, senior editor of Linux Journal and co-author of The Cluetrain Manifesto. Project VRM is a ...
Earlier this month SugarCRM announced that it had secured $20 million in a new financing round, bringing its total funding so far to $46 million -- a significant accomplishment for several reasons. If SugarCRM is not familiar to you, it's not a new Caribbean restaurant in SoHo. I never bothered to f...
SugarCRM will be building out its global footprint and investing in its engineering bench now that it has completed its latest round of funding. The open source customer relationship management provider just secured a $20 million package, led by New Enterprise Associates, bringing its total funding ...
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