Software as a Service has become the business and software delivery model of choice among new vendors -- not to mention companies seeking to invest in IT. Surprisingly, considering the model's growing market share, few companies have sprung up to offer SaaS applications for the providers themselves...
CTI Group, a provider of online billing, self-care and communication management applications, has released a hosted call recording product. In general, on-demand contact center applications have been proliferating over the last year. CTI Group's new product, called "SmartRecord IP," differentiates i...
Phishing as a way of pilfering private consumer information has become a major security concern. What started as fraudulent e-mail requesting personal information has morphed into sophisticated phony eBay transactions and fake online bill-pay opportunities. Consumer fears, combined with the someti...
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