I was recently discussing Watson -- the IBM super silicon brain that won Jeopardy! -- with a reporter writing an article. Around the same time, I was also looking into Google Glass, the wearable computer that enables people to record what they see and to see what they're recording through a teeny ti...
Showrooming enabled by the proliferation of smartphones has become the bane of brick-and-mortar retailers. Basically, consumers waltz into a local Best Buy or similar big box store, find the product they are thinking of buying and check it out. So far, so good, from the retailer's perspective -- onl...
When politicians are campaigning, voters get close attention as prospective buyers and customers. After they take office, however, and are charged with actually running a government, how often do the elected officials maintain a real customer orientation to the voters? In Georgia, Gov. Sonny Purdue ...
As social media become more embedded in our lives, tragedies like the Megan Meier case -- the Missouri teenager killed herself after a fictitious friend invented by the mother of a neighborhood girl left nasty messages on her MySpace profile -- may be the inevitable fallout. Corporate Web 2.0 usage...
SAP took another shot in its battle with Oracle, raising to $11 a share its bid for Retek. SAP had been set to buy the retail applications provider for $8.50 a share, then Oracle countered at $9. The war, however, is far from over, analysts say. "I would be surprised if Oracle didn't go through anot...
Good - It's entertaining and makes sporting events more interesting.
Bad - It increases the risk of gambling addiction and financial loss.
Neutral - The benefits and drawbacks are equally significant.
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CX Center Stage at Oracle CloudWorld
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New Sweetwater CEO Amplifies Vision for Music Retail
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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Marketers’ Texting Schedule Can Make or Break Consumer Engagement
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Subscription Sales Spur Superior Selling
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Customer Commerce Offers SMBs an E-Commerce Path to Better CX
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The Price Retailers Pay for Flawed Product Information
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AI Is Already at a Tipping Point
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