It's not easy to find something to like about air travel these days -- the industry, after all, has the lowest customer satisfaction ratings in the economy -- but Gail Bower, president of Bower & Co. Consulting, has: the self-service kiosks that just about every airline now uses to handle automa...
American retailers are turning to radio frequency identification technology -- RFID tags -- to ensure that in-demand items are in stock this holiday season, hoping to bolster end-of-year revenues, experts say. Holiday revenue can account for 25 to 40 percent of a company's annual revenue, and retail...
A number of companies -- start-ups and established firms alike -- are eying the organic RFID tags market. Venture capital firms, like ITU Ventures, are placing seed investment bets on developers with patented prototypes. But despite the hype, the goal of a Radio Frequency Identification (RFID) tag t...
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Landing Intelligent Customer Service
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