It's not easy to find something to like about air travel these days -- the industry, after all, has the lowest customer satisfaction ratings in the economy -- but Gail Bower, president of Bower & Co. Consulting, has: the self-service kiosks that just about every airline now uses to handle automa...
American retailers are turning to radio frequency identification technology -- RFID tags -- to ensure that in-demand items are in stock this holiday season, hoping to bolster end-of-year revenues, experts say. Holiday revenue can account for 25 to 40 percent of a company's annual revenue, and retail...
A number of companies -- start-ups and established firms alike -- are eying the organic RFID tags market. Venture capital firms, like ITU Ventures, are placing seed investment bets on developers with patented prototypes. But despite the hype, the goal of a Radio Frequency Identification (RFID) tag t...
NCR subsidiary Teradata plans to roll out version 5.0 of its CRM software in August. Now in the beta-testing stage, the new version -- geared toward the communications, financial services, government, insurance, manufacturing, retail, and travel and transportation industries -- is designed to trigge...
Good - It's entertaining and makes sporting events more interesting.
Bad - It increases the risk of gambling addiction and financial loss.
Neutral - The benefits and drawbacks are equally significant.
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CX Center Stage at Oracle CloudWorld
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New Sweetwater CEO Amplifies Vision for Music Retail
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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Marketers’ Texting Schedule Can Make or Break Consumer Engagement
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Subscription Sales Spur Superior Selling
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Customer Commerce Offers SMBs an E-Commerce Path to Better CX
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The Price Retailers Pay for Flawed Product Information
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AI Is Already at a Tipping Point
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