A lot happened while you weren't looking. A stream of articles in December, especially, the week between the holidays, seemed to tie up some of 2012's loose ends and some point to significant changes in the years ahead. They also highlight the difference between hardware and software. In software, w...
There's a great chase scene in Minority Report when Tom Cruise, having been identified as a future murderer, is making his escape through a futuristic mall. He's trying to keep a low profile. Unfortunately, the advertising billboards start crying out to him, vying for his attention and blowing his c...
Imagine a customer service agent who can do virtually no wrong. She typically answers questions in about three seconds, with an astonishing 94 percent accuracy rate. She puts callers at ease, offering them information about related issues without making them listen politely through an entire spiel o...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
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Customer Retention by Extraordinary Means Is Not CRM
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Social Media Integration: The New CRM Standard
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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Bridging the SMB-Enterprise Retail Gap With Gen AI
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Subscription Sales Spur Superior Selling
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The Price Retailers Pay for Flawed Product Information
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Subscription Commerce Merchants Innovate Amid Rising Churn Rates
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Salesforce Starter Is Integral To Cover the CRM Waterfront
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