It was only a matter of time before Mellmo, developer of the Roambi ES3 mobile business intelligence application, got around to integrating it with SAS BI. Now that it has, however, Santiago Becerra, chairman and cofounder of Mellmo, told CRM Buyer that the wait was worthwhile. "This is our tight...
Zendesk, a Web-based help desk software provider, has not shied away from the mobile market, despite the traditional view of a help desk or customer service rep working at a desktop. It has introduced applications for the iPhone, BlackBerry and Android and now, the iPad. This application is the...
One of the key benefits of branded online communities relates to the idea of treating customers as cocreators or codevelopers. With the advent of social networking, companies can further automate and expand their efforts to involve customers in the innovation process. For most companies, innovation ...
Avaya is rolling out two new industry-specific applications at the National Retail Federation's annual trade show on Monday. One, Avaya Video Assist, leverages the company's contact center expertise. The other, In-Store Connect, allows retailers to do away with siloed commnication systems such as i...
"Smart" shopping carts have been around for a while, but until recently, they haven't managed to gain much traction. Now, some momentum is building, according to proponents of the computer-rigged market baskets that -- with a swipe of a card -- can flash an alert that a customer's favorite brand of ...
Device makers are hard at it trying to crack the market for mobile enterprise software applications. While BlackBerry devices put Research in Motion in a front-running position, enterprise users have an increasingly wide range of choices when it comes to high-end smartphones and mobile devices. Rece...
The emergence of smaller, more powerful handheld devices and the spread of high-speed mobile networks have enterprise software developers scrambling to meet demand for portable versions of their flagship applications. Research In Motion got a jump on the market with the BlackBerry's secure and relia...
Merrill Lynch has predicted that the cloud computing market could reach $160 billion by 2011. By any measure, in any industry, that's a huge number -- it's astronomical for one that can only be described as "nascent." To be sure, the potential for cloud computing is immense. Still, Merrill Lynch may...
IBM is unveiling upgrades to its WebSphere Premises Server at Impact, its SOA event taking place in Las Vegas this week. The buffed-up SOA software -- Version 6.1 -- and IBM's RFID Information Center will be the two main product spotlights at the event. The cumulative effect of the improvements is t...
IBM made several developments in its RFID partner and product platform that should make software and hardware integration of the technology easier for firms, the company said. For starters, standards organization GS1 EPCglobal has certified the IBM WebSphere RFID Information Center as fully complian...
When Wal-Mart imposed its seemingly -- to the suppliers at least -- draconian RFID mandate, it also held out the future promise that the cost of the technology would someday be quite affordable, perhaps as low as 5 cents per tag. That day hasn't come -- at least not yet. Currently, the cost of passi...
As a rule, manufacturers have been blissfully unconcerned with some of the finer points of CRM functionality and processes -- but not because they have been indifferent to their customers' needs. Rather, the low adoption rates of CRM technology in this sector have been more reflective of manufacture...
Not long ago, if a company wanted to outsource non-core operations -- such as contact center or back office processes -- India was the locale to choose. End of story. That was then, though. Over the last few years, markets around the world -- as well as the outsourcing industry itself -- have evolve...
Siebel Systems has pre-announced sales that vastly surpassed its own and Wall Street's expectations: It said it expects to report fourth quarter revenue of US$469 million -- a 30 percent to 38 percent increase from its last forecast, and a 20 percent rise from the same quarter a year ago. License re...
Good - It's entertaining and makes sporting events more interesting.
Bad - It increases the risk of gambling addiction and financial loss.
Neutral - The benefits and drawbacks are equally significant.
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https://www.crmbuyer.com/story/customer-retention-by-extraordinary-means-is-not-crm-177075.html
Customer Retention by Extraordinary Means Is Not CRM
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https://www.crmbuyer.com/story/new-sweetwater-ceo-amplifies-vision-for-music-retail-177794.html
New Sweetwater CEO Amplifies Vision for Music Retail
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https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
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https://www.crmbuyer.com/story/customer-analytics-now-a-pivotal-piece-of-the-retail-sales-puzzle-177486.html
Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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https://www.crmbuyer.com/story/marketers-texting-schedule-can-make-or-break-consumer-engagement-177813.html
Marketers’ Texting Schedule Can Make or Break Consumer Engagement
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https://www.crmbuyer.com/story/subscription-sales-spur-superior-selling-177636.html
Subscription Sales Spur Superior Selling
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https://www.crmbuyer.com/story/customer-commerce-offers-smbs-an-e-commerce-path-to-better-cx-177820.html
Customer Commerce Offers SMBs an E-Commerce Path to Better CX
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https://www.crmbuyer.com/story/the-price-retailers-pay-for-flawed-product-information-177772.html
The Price Retailers Pay for Flawed Product Information
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https://www.crmbuyer.com/story/einstein-1-and-the-big-shift-177110.html
Einstein 1 and the Big Shift
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