COVID-19's rampage is causing the electronics industry worldwide to suffer supply chain setbacks. Product innovation remains incredibly important in today's new normal, but more than half of electronics industry product launches have been delayed or canceled due to the pandemic, suggests a new study. COVID-19 also has led to increased component costs, the need for manufacturers relying on the global electronics value chain to rework their products, and the inability to fill customer orders...
This might be the year we look on in hindsight as the time Oracle got its groove back. It is well known that CEO Larry Ellison thinks in 10-year cycles and about how the industry seems to morph like a caterpillar about every decade. He's not the only one. Marc Benioff, CEO of Salesforce.com, has ...
FuzeDigital characterizes its customer service solution as social business software that uniquely blends comprehensive multichannel support and online community technologies. "The Fuze Suite is a blending of SCRM and E2.0 technologies," said Chuck Van Court, president of FuzeDigital. The community k...
Modularity is next to motherhood, hot dogs and apple pie in the pantheon of unarguably good things. However, for every rule there are exceptions, and in technology, at least, we may have entered the age of demodularization. For the moment, hot dogs and all the rest are safe, at least at my house.
The market has declared CRM dead any number of times over the years. The most recent pronouncement came when iconic Siebel was purchased by Oracle. If the market maker couldn't stay afloat, then what hope did other vendors have? To be sure, there is something to that doleful reasoning: Few expect th...
Scott Fitzgerald once famously observed that there are no second acts in American life. I don't agree because for me, if anything, America is, and has always been, the land of the second chance. On this topic, William Faulkner comes much closer to the reality that I know. I've always been partial to...
As I watch the proceedings unfold between Oracle and the U.S. Department of Justice (DOJ), I wonder if these two entities are even on the right page. The same page? Sure. But the right page? I dunno. In this wild world we call the "free market," I wonder how Oracle can come to the conclusion that th...
The CRM application market is bouncing back, according to research firm Meta Group. The company released a poll showing that 75 percent of respondents plan to spend at least as much on CRM software in the next 12 months as they have in the previous 12. In addition, a portion of that 75 percent plans...
What if -- just what if -- IT budgets really loosen up this year, and companies dare to make a software purchase or two? One thing is sure: CIOs will be on the spot. IT executives will be expected to hit a home run with each purchase, matching it to the overall strategic vision of the enterprise. Th...
Yes - I'm more likely to buy with flexible payment options.
Sometimes - It depends on the item and terms.
Rarely - I typically prefer paying upfront to avoid debt.
Not at All - My purchase decisions are based on need and budget.
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/08/frustrated-caller.jpg
https://www.crmbuyer.com/story/customer-retention-by-extraordinary-means-is-not-crm-177075.html
Customer Retention by Extraordinary Means Is Not CRM
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/07/customer-service-omnichannel.jpg
https://www.crmbuyer.com/story/social-media-integration-the-new-crm-standard-177061.html
Social Media Integration: The New CRM Standard
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/06/Gen-AI-chat.jpg
https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/03/business-presentation.jpg
https://www.crmbuyer.com/story/customer-analytics-now-a-pivotal-piece-of-the-retail-sales-puzzle-177486.html
Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/08/AI-circuit.jpg
https://www.crmbuyer.com/story/bridging-the-smb-enterprise-retail-gap-with-gen-ai-177751.html
Bridging the SMB-Enterprise Retail Gap With Gen AI
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/05/unboxing.jpg
https://www.crmbuyer.com/story/subscription-sales-spur-superior-selling-177636.html
Subscription Sales Spur Superior Selling
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/09/ecommerce-return.jpg
https://www.crmbuyer.com/story/the-price-retailers-pay-for-flawed-product-information-177772.html
The Price Retailers Pay for Flawed Product Information
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/07/chess.jpg
https://www.crmbuyer.com/story/subscription-commerce-merchants-innovate-amid-rising-churn-rates-177730.html
Subscription Commerce Merchants Innovate Amid Rising Churn Rates
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/10/oracle-headquarters-austin.jpg
https://www.crmbuyer.com/story/oracle-advances-177082.html
Oracle Advances
Enter your Username and Password to sign in.
Loading ...
Social CRM
See all Social CRM