Adobe Systems released two suites of software that represent a major step for the company as it integrates its recent acquisitions. Among those acquisitions, Macromedia was by far the most important, said Melissa Webster, program vice president for content and digital media technologies with IDC. "T...
Adobe launched its Creative Suite 3 line of products Tuesday. The six new integrated Web design and content creation software packages are the first to leverage tools and technologies the company gained with its $3.4 billion acquisition of Macromedia in 2005. With its six all-news suites and 13 stan...
During an annual outing of college chums this past summer, one of the bunch, following a flurry of digital picture taking, smiled wryly and said that he'd recently shot his last roll of Kodachrome 25. For those unfamiliar with film stocks, Kodachrome 25, touted by many as the best film ever manufact...
If you are running serious business applications on the Web, downtime or Web site slowness equals lost dollars. This is true either directly, by missed sales if you are running an e-commerce store, or indirectly, through lost customer trust if you are providing a Web-based solution to clients. When...
New applications keep converging with cell phone technology -- and the latest, hottest combination seems to be "Flash-enabled" phones. Research by the Boston-based consultancy, Strategy Analytics, forecasts that there are 38 million flash-enabled mobile phone handsets today, but that number is goin...
Microsoft could soon face another private antitrust suit after talks with Adobe broke down over the level of support Microsoft would include for portable document format (PDF) in its upcoming Office 2007 suite. Reports say Microsoft expects Adobe to file suit, most likely in Europe, where regulators...
Microsoft came out swinging Monday, telling a European court that regulators made "serious errors" of judgment when they found the software maker guilty of antitrust behavior more than two years ago -- among them forcing it to produce a version of Windows that consumers don't want. Attorneys for Mic...
Opera Software is going smaller in order to get bigger. The Norwegian browser maker on Tuesday announced the worldwide release of Opera Mini, a full Web browser that runs on a wide variety of mobile phones, including low- and mid-end handsets. "With Opera Mini most people can start surfing the Web w...
Imagine strolling through the front door of your favorite department store, but instead of finding yourself amid a comforting cacophony of display counters, merchandise, and bustling people, you're instead all alone in a strangely geometric room featuring a series of doors labeled "Women," "Men," "K...
The software universe is teeming with programs for creating slideshows from digital images. Many of these applications fulfill their appointed task very well. But one snag for me when creating slideshows has been their file size. Although some programs claim they'll create slideshows suitable for po...
America Online joined several other investors in pumping some US$16 million total into Internet television startup Brightcove, with AOL also securing the right to use the firm's technology to help content owners distribute video across its family of Web sites. AOL joined Interactive Corp./IAC, Hears...
From birthday parties to gifts, we no longer are willing to settle for a simple cake and backyard party; we now have to provide an experience for children's birthday parties. Web sites have moved in the same direction towards more interactive experiences in order to enhance the customer experience a...
Adobe Systems moved closer to acquiring Macromedia after the Department of Justice said the US$3.4 billion deal passed anti-trust muster. The approval came nearly six months after the deal was first announced on April 18. Over the summer, the Justice Department sought more information on the deal, r...
Low-cost general use PCs are becoming a reality with recent announcements from both the MIT Media Lab and AMD. Chipmaker AMD began peddling a US$299 PC designed for emerging markets at U.S. Radio Shack stores over the weekend. AMD launched the the Personal Internet Communicator (PICs) in India about...
Kodak claims it is the first to release its WiFi digital camera, dubbed Easyshare-One, a 4 Megapixel, 3x optical zoom digital camera capable of connecting to the Internet or PC for photo sharing via 802.11, or WiFi-enabled hotspots. The US$599 camera, as well as similar, WiFi-enabled digital cameras...
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
The Sustainable Customer
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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