Without a doubt, adoption and use of radio frequency identification accelerated dramatically when Wal-Mart and the Department of Defense gave their respective suppliers marching orders to implement the technology. However, suppliers for the most part were not happy with the additional costs and reso...
Oracle has released new versions of all five of the major application sets in its software lineup. The Redwood Shores, Calif.-based company announced the release of Siebel CRM 8, Oracle E-Business Suite 12, PeopleSoft Enterprise 9, JD Edwards EnterpriseOne 8.12 and JD Edwards World A9.1 during its A...
I am still thinking about SAP's announcement last week that it would invest in a new business model to bring its new SOA mid-market products to the market place. I thought it was a significant enough announcement that I wanted to offer an opinion on it right away, which is why I did a piece last wee...
You have to give credit where it is due, and today that means kudos to Oracle. More than 40,000 customers, analysts, press and others have converged this week in San Francisco for Oracle Open World, the annual user conference. It is mind-boggling to think that the 40,000 people in San Francisco re...
Oracle and IBM are leveraging the multi-million dollar investments they have made in their Linux product lines by joining forces to collaborate on the sales and marketing of Oracle applications for Linux on System z. This collaborative effort has been driven in large part by customer demand, Frank ...
SplendidCRM has created what it says is the ideal "compile once, run everywhere" cross-platform application with its release of SplendidCRM 1.2 for Microsoft Windows Server 2003 and SplendidCRM 1.1 for Novell Suse Linux Enterprise Server 10. The company used Novell's Mono open source toolset to lev...
A wireless expert I met on a flight to Atlanta a couple of weeks ago told me that more than 58 percent of people don't even know the brand of cell phone they use, and it made me wonder what else we don't know about wireless. More important, is that a good or a bad thing? I usually loath splitting ...
Aspect Software has announced it is supporting the emerging open source Internet protocol for PBX -- the Asterisk Business Edition -- with a software package that includes the Asterisk Business Edition license; SIP phones; application servers and IP gateways; interoperability with Aspect contact cen...
Having become the centerpiece of thousands of companies' marketing efforts, CeBIT, which was held this year in Hannover, Germany from March 10-16, serves as a great industry barometer. With so many announcements made across the entire IT industry, I focused only on the business process halls, where ...
Siebel Systems and IBM today announced they will join to provide database support for Siebel's CRM suite on Linux. Siebel will work with IBM to extend support for Siebel 7.7 on DB2 Universal Database for Linux and provide support for Web Server and App Server tiers on future versions of Siebel CRM s...
After the market closed Tuesday, Oracle disclosed that it earned US$990 million, or 19 cents per share, for its fourth fiscal quarter ending May 31st. The company's total revenue rose 9 percent to $3.1 billion during the quarter with its software revenue up 12 percent to $2.5 billion, and services r...
The dynamic duo of IBM and PeopleSoft has launched an initiative that the two companies say will expand their existing alliance, allowing them to focus more sharply on small and mid-size businesses (SMBs) worldwide. The alliance calls for joint hardware and software development of vertical applicati...
As more companies explore the cost effectiveness and power of open-source platforms like Linux, questions are arising about the interoperability of major enterprise applications like CRM. But the integration process does not have to be a struggle to fit a square peg into a round hole. "It's certainl...
Salesforce.com has announced the availability of Spring '04, a highly customizable on-demand CRM service. The product already has been deployed to salesforce.com's customers worldwide. The company expects it will fit well with its other offerings and will prove compelling for customers that have bee...
ProfitCenter Software (PCS), a subsidiary of Systemax, formally launched its Profitability Software Suite of hosted CRM products last week, making it the latest entrant into the increasingly competitive on-demand CRM space. PCS is charging $125 per user per month and offers contracts that run for be...
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I can't tell when apps use AI
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How To Leverage Gen AI Without Losing the Corporate Shirt
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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A New Era of Customer Service
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Leveraging AI To Transform Actionable Business Strategies Reliably
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CRM Advances With AI Powers Amid Data Privacy Challenges
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