Casinos have been on a roll when it comes to customer relationships. The house has learned it always wins when it places its bets on the fact that humans are creatures of habit. Unlike other industries, however, the gambling lot does not leave the odds to a stack of faceless data mirroring only tran...
New data shows that job cut announcements in the tech sector are waning. Employers, though, hardly needed a research study to tell them that hiring has new challenges. Q1 2006 represented the fourth consecutive quarter in which tech-sector job cuts were below their year-prior levels, according to a ...
In lots of examples like PCs, databases, and even CRM, a concept is so new (a discontinuous innovation) that there is nothing like it, which means there is no true analog to replace. The idea of replacement is fundamental because the innovation can't take over another niche. Effective use of the i...
Is outsourcing still dragging down salaries of key IT talent in the U.S.? Not anymore, according to a new survey by Foote Partners, an IT consultancy based in New Canaan, Conn. According to the report, such adverse effects of outsourcing -- made an issue in last year's losing presidential campaign o...
Back when I sold software for a living -- this would be during the last ice age -- a witty software developer in my company stuck a floppy disk to his filing cabinet with a refrigerator magnet. Scrawled on the disk's label were our flagship product's name and the words "source code." A magnet applie...
Oracle CEO Larry Ellison has won again, this time after an acrimonious,18-month-long battle with PeopleSoft, whose board of directors bowed today and agreed to a $10.3 billion takeover offer. In October, Oracle made what it called its "best and final offer" of $24 a share. The company then raised th...
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Mastering AI-Powered CRM Puts Onus on Vendors To Get It Right
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Retailers Ignoring Customer Privacy, Website Usability Put Business at Risk
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Bigeye’s Dependency-Driven Monitoring Boosts Reliability of CRM Data
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