As the recession deepens and spreads across the globe, people have been asking themselves variations of the same questions: Can my company survive the recession? Can my industry? My home town? Global outsourcers are no different. It might seem that this industry would have a degree of immunity from ...
As the server virtualization market continues to mature and more companies adopt server virtualization as a standard within their environments, the concerns and questions we hear day to day about virtual infrastructures are changing. We are no longer asked why and how we should use and deploy virtua...
"SOA transition" is buzz term growing in popularity among IT managers, especially when they meet with corporate boardroom residents. Businesses are transitioning into service-oriented architecture by tapping into the increasing number of SOA products software makers are creating to meet this new int...
When it comes to the preferred avenue for information access, the Internet continues to be the medium of choice. From news to commerce to entertainment, our always-on culture is constantly finding new ways to satisfy its digital fix, placing unknown and sometimes intensive demands on enterprise netw...
Enterprise application integration services will emerge as the biggest opportunity in the Asia-Pacific IT marketplace, excluding Japan, between now and 2011, according to a forecast by Springboard Research. Defined as "the integration -- typically across varied platforms and applications -- of an en...
Shell has doled out some $4 billion worth of contracts to outsource the management of its core information technology infrastructure. Shell signed the master service agreements as part of a push to improve its business operations performance as a way of maximizing profitability and efficiency, it sa...
Dell has added another member to its growing family of acquisitions, although this latest addition already had the Dell pedigree, in a sense. The computer maker agreed to buy e-mail services provider MessageOne for about $155 million in cash. The addition of MessageOne is largely an all-in-the-famil...
Information systems and outsourcing giant EDS will buy a controlling interest in Saber Holdings, a firm that provides software and services to government agencies across the country. The company will pay $420 million in cash for the 93 percent stake in Portland, Ore.-based Saber, with the software f...
Dubious pharmacies abound on the Internet, and they're posing a threat to both pharmaceutical companies and consumers. That's the main finding in brand-protector MarkMonitor's summer edition of its Brandjacking Index, released this week. "The data shows brandjackers are profoundly exploiting brands,...
Open source started as a small community with a set of ideals about software development, believing that developers should make their products more expedient and user-friendly by making the underlying code accessible to everyone. As the open source software movement has grown, the fundamental tenets...
IBM continued its recent run of strong growth, posting a double-digit profit increase on strong sales fueled by service and software. Big Blue's net income rose to $2.26 billion, or $1.55 a share, from $2.02 billion, or $1.30, a year earlier, the Armonk, N.Y.-based company said Thursday. The company...
Africa
Asia-Pacific
Eastern Europe
Europe
Latin America
Middle East
North America
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https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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https://www.crmbuyer.com/story/how-ap-automation-bolsters-supplier-and-customer-relationships-176476.html
How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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https://www.crmbuyer.com/story/forrester-predicts-net-loss-of-1-42-million-us-jobs-to-automation-by-2032-87461.html
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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https://www.crmbuyer.com/story/zoho-consolidates-marketing-functions-176493.html
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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https://www.crmbuyer.com/story/more-transparency-marketing-shifts-can-ease-supply-chain-strain-176538.html
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
The Sustainable Customer
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https://www.crmbuyer.com/story/digital-skills-front-and-center-176468.html
Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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