The mobile experience has clearly changed consumers' expectations of the shopping experience, creating higher expectations. With in-stock notifications, a mobile shopper doesn't have to run around to various stores. Want to ask a question about a product? Many apps offer chat. "This could be in star...
SAP on Wednesday unveiled a rapid-deployment solution for marketers. It lets users analyze customer sentiment from social networking sites, communities, wikis, blogs and other sources. Users can combine the information with CRM text data and, if they so choose, business intelligence applications to ...
What's the world coming to? Microsoft lost money in the software business last quarter -- the first loss in a decades-long string of positive earnings from the world's biggest software company. Sheesh! Yes, there were extenuating circumstances, but the loss signals the breadth and depth of the impa...
Companies are gearing up for a strong finish to 2009, and consumers are gearing up to acquire more high-tech gadgets from big box stores and online retailers at highly competitive prices. This is a great time to consider how companies can ensure customers are satisfied and successful with their purc...
Colorado Springs is an interesting place. Despite the name, there are no "springs" -- it's an arid place in a valley surrounded by the southern Rocky Mountains and Pikes Peak National Park. The springs were an invention of the railroads seeking to establish a destination for vacationers. Good ide...
They may be still waiting for the first signs of the much advertised recession in the Bay Area. Everything I see here, especially this week, points to growth and all that goes with it. Multiple people have come up to me, phoned or e-mailed seeking introductions or support as they confess to having i...
HP has released a number of new offerings targeting the mid-market, including new Linux management tools, remote security access products and -- for companies embarking on a customer relationship management implementation -- two new additions to the HP ProLiant server line that include configuration...
SAP rolled out a new version of its SAP CRM application -- its first major release in a year. Significant changes to the platform include a new user interface that allows business managers to make changes that previously would have required more extensive customization and new functionality in a num...
Microsoft is slated to garner the majority of IT development spending over the next six months, according to a survey of more than 300 developers by Evans Data. The reason is more complex than Microsoft's dominance on the desktop or in corporate IT. Rather, developers are gravitating to Microsoft a...
The use of RFID technology in the retail industry has been increasing, albeit tentatively. Meanwhile, proponents are finding that RFID adoption is easier in the manufacturing sector and upstream in the supply chain, in areas such as asset tracking and inventory management, as well as security relate...
You have to give credit where it is due, and today that means kudos to Oracle. More than 40,000 customers, analysts, press and others have converged this week in San Francisco for Oracle Open World, the annual user conference. It is mind-boggling to think that the 40,000 people in San Francisco re...
Salesforce.com has opened its code to outside developers for the first time with the introduction of Apex, a new multi-tenant programming language and platform. Companies will be able to use Apex to tailor or reprogram their Salesforce.com deployments or build entirely new components within the appl...
As a rule, manufacturers have been blissfully unconcerned with some of the finer points of CRM functionality and processes -- but not because they have been indifferent to their customers' needs. Rather, the low adoption rates of CRM technology in this sector have been more reflective of manufacture...
Louis Burns, vice president and general manager of Intel's digital health group, on Wednesday demonstrated a mobile point-of-care platform designed specifically to help the healthcare industry deliver better services at lower cost. Intel's mobile clinical assistant platform -- the outcome of hospita...
Three technology companies have joined together to propel radio frequency identification applications forward. OATSystems, ADT Security Systems and Intel are paying for technology implementation to win grocery retailers over to RFID investment. Grocers suffer from slim profit margins. That means the...
Recycle via a manufacturer or retailer program
Use a local e-waste recycling service
Sell or trade in for cash or credit
Donate or give away
Discard in trash
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CX Center Stage at Oracle CloudWorld
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New Sweetwater CEO Amplifies Vision for Music Retail
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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Marketers’ Texting Schedule Can Make or Break Consumer Engagement
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Subscription Sales Spur Superior Selling
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Customer Commerce Offers SMBs an E-Commerce Path to Better CX
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The Price Retailers Pay for Flawed Product Information
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AI Is Already at a Tipping Point
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