Competition in telecom price and service packages has been getting a lot of attention lately. However, network providers also have been pursuing other opportunities that consumers might miss if they're exposed only to traditional advertising. AT&T's cooperation with the U.S. government in developing a national emergency responder network is a case in point. AT&T moved quickly to take the first...
Can a hacker take over a passenger jet by sneaking in through its WiFi or in-flight entertainment system? The possibility of that occurring, as suggested by cybersecurity firm IOActive, has security experts hot under the collar. Ruben Santamarta, principal security consultant at IOActive, led a team...
As someone who regularly explores the back-roads of desert-adorned Southern California, I'm acutely aware of massive, gaping holes in wireless network coverage as soon as you leave blacktop in rural America. You can sometimes off-road all day out west with no mobile data coverage. Moments of connect...
Ever since the days of the fax machine and clamshell PC, I've delighted in the concept of working away from home or office. I have fond memories of lugging those clunkers in and out of motel rooms through bone-chilling blizzards and driving rain from the back of my car -- adding to the carry-load, c...
LightSquared made an outstanding payment to Inmarsat Friday for Phase 1 of its spectrum agreement. It received an additional two years to seek federal approval before it must pay for the second phase of the deal. Previously, Inmarsat had said it wasn't certain it would receive any more payments fro...
LightSquared is moving forward with its plans to create a faster 4G wireless network by switching airwaves after tests showed its previous system interfered with GPS systems, the company announced Monday. The network innovator will use spectrum controlled by satellite company Inmarsat. "Inmarsat is ...
At an airport, one often sees busy executives talking on cell phones and banging away at their laptop keyboards in desperate attempts to finish up a few key items before the flight crew locks the plane door behind them. Airplanes have been an area where cell phone and wireless networks are not allow...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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