An international group of independent security researchers announced Tuesday that they have found a significant weakness in the Internet digital certificate infrastructure used by many Internet businesses. The flaw could conceivably allow cybercriminals to create fake certificates that would then be...
Given the financial fallout we've all been treated to this year, online banking and investment transactions may face increasing risks from hackers and sub-par network security. Buying and selling via the Internet is the most common form of trading stock -- and the most vulnerable. With so much mone...
Well, the holiday season is upon us once again, and that means it's the beginning of what, for many geeks, is a time of unnatural, enforced, repeated and prolonged socialization. Yes, it can be an uncomfortable time for those of us who aren't perky, extroverted cheerleader-types, and we here at Linu...
The history of James Bond films is the history of our fascination with technology: booby-trapped briefcases, jetpacks, cars with machine guns and ejector seats, super-magnet watches, cars driven by remote control, acid-filled fountain pens, cars that become invisible, sharks with frickin' lasers...
Mirror, mirror, on the wall, who are the greatest geeks of us all? That question -- posed in an Australian iTnews article, "The Top 10 Greatest Geeks of All Time" on Monday -- sparked quite a discussion in the blogosphere last week, garnering more than 1,300 Diggs and 280 comments by Friday. Who was...
The scenarios jump right out of a Brad Thor or Vince Flynn technothriller novel: Terrorists, using the microblogging service Twitter in conjunction with Google Maps, cell phone video and global positioning system technology, stage an ambush on troops in Iraq or coordinate an attack in an American ci...
Microsoft has angered Chinese computer users with its latest antipiracy move. On Tuesday, during its Global Anti-Piracy Day, Microsoft turned Windows Genuine Advantage loose on the Chinese people. Other users worldwide are familiar with WGA, which famously labeled legitimate users as pirates and dis...
"Geekonomics is really about the economics of a technology ... and the positive and negative impact on us." That's according to David Rice, author of "Geekonomics: The Real Cost of Insecure Software." In his book, Rice discusses how software defects severely impact the U.S. economy and national secu...
The Hacker Underground is dead. Long live the Hacker Underground! In the most recent issue of Phrack Magazine, I read an article titled "The Underground Myth," that makes a number of astute points about the demise of the hacking scene of the last few decades. The author describes a technical landsca...
Two weeks ago, Republican vice presidential nominee Sarah Palin discovered that a hacker had gained access to her personal e-mail account and posted some of its contents -- both letters and photos -- on a Web site viewable by the public. The incident underscores the importance for anyone with secure...
October is the expected release date for the next version of the PCI Data Security Standard, 1.2. Since the PCI Standard's creation -- to serve as a guideline to help organizations that process card payments, prevent credit card fraud, hacking and various other security vulnerabilities and threats -...
If you're a ninja assassin, a terrorist, an illegal street racer, or any other variety of violent outlaw, you shouldn't look to YouTube for training anymore; you won't find any there. The Google-owned video sharing site has revised its policies to specifically forbid videos that offer instructions o...
Software is an integral part of everything we do now -- drive a car, make a phone call, turn on the TV, get on an airplane and, yes, exercise your franchise. Is this the same software that just crashed my new cell phone or sent my credit card number off to a hacker in Eastern Europe? Well, not exact...
Alaska Governor and vice presidential candidate Sarah Palin received a harsh lesson in the relative security, or rather lack thereof, of commercial e-mail accounts Wednesday. The GOP hopeful for VP discovered her personal Yahoo e-mail account, on which she allegedly conducted official state business...
IBM is increasing its arsenal against hackers with a new beefed-up blade server. The IBM BladeCenter PN41, announced this week, combines Deep Packet Inspection technology from CloudShield with IBM's other protection platforms to create a powerhouse against attacks. The system is designed specificall...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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https://www.crmbuyer.com/story/how-ap-automation-bolsters-supplier-and-customer-relationships-176476.html
How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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https://www.crmbuyer.com/story/forrester-predicts-net-loss-of-1-42-million-us-jobs-to-automation-by-2032-87461.html
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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https://www.crmbuyer.com/story/zoho-consolidates-marketing-functions-176493.html
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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https://www.crmbuyer.com/story/looking-for-love-online-advice-to-protect-your-wallet-87408.html
Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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https://www.crmbuyer.com/story/have-we-forgotten-how-to-sell-176516.html
Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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https://www.crmbuyer.com/story/digital-skills-front-and-center-176468.html
Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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https://www.crmbuyer.com/story/tech-real-estate-grab-headed-to-a-small-town-near-you-87436.html
Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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