In what could be a trial run for more of the same, Red Hat held a first-ever virtual technical summit to spread the word about its latest cloud tech offerings. CEO Paul Cormier welcomed online viewers to the conference, which attracted more than 80,000 virtual attendees. The company made several key announcements and highlighted customer innovations around Kubernetes, hybrid cloud...
How do you build a software company? It's a trick question. There are certainly things you need to do and not do on the way to building a successful software company, but there are no recipes, especially in CRM where demand changes all the time. In my career, I've seen firsthand some of the ways tha...
Ford Motor Company has unveiled details about its use of Microsoft's HoloLens augmented reality technology in the automotive design process. Ford's design teams have swapped out their clay-sculpting tools -- a staple of the automotive world since the 1930s, when Harley Earl introduced them at Genera...
U.S. Transportation Secretary Anthony Foxx on Tuesday introduced new federal guidelines for the emerging highly automated vehicle industry -- including self-driving and semi-autonomous vehicles -- creating a framework that will help drive one of the most important new sectors in the national economy...
Dirty tricks during political campaigns are nothing new, but the Internet and the proliferation of mobile devices have allowed tricksters to up their games a notch. It came to light last week, for example, that Donald Trump's campaign app was hoovering the address books on his supporters' phones. Tr...
Responsibility for securing enterprise applications has been moving down the development lifecycle, and for good reason. It not only makes the enterprise more secure, but also saves companies time and money. For example, the average time to fix a vulnerability in IBM's application security solution ...
"Patch your systems in a timely manner" is a mantra of security experts, but what happens when the patch well runs dry because a product's maker no longer supports it? That is a situation many large enterprises find themselves in, and it's one that poses security risks. Between 30 percent and 50 per...
Ransomware infections are on the rise, and healthcare organizations are ripe targets, which may be why the federal government addressed the subject last week. Ransomware attacks have risen from about 1,000 a day last year to 4,000 a day this year, Symantec has reported. Many of those attacks are for...
The number of mobile ransomware victims across the globe has increased fourfold compared to a year ago, suggests a Kaspersky Lab report released last week. Kaspersky software protected 136,532 users targeted by ransomware from April 2015 to March 2016 -- up from 35,413 in the year-ago period, the co...
A New York healthcare provider, California's higher education system and the U.S. Department of Energy have become the latest targets of data bandits. The latest massive data breach at a healthcare provider reportedly took place at Excellus BlueCross BlueShield, which last week revealed that the per...
Netflix reportedly is in the process of dumping its antivirus software and placing all its faith in an alternative solution to protect its more than 60 million subscribers from online nastiness, a move that prompted one pundit to pronounce the death of antivirus software yet again. Such dire pronoun...
When the giant data breach at infidelity website Ashley Madison made headlines last month, the CEO of the site's owner was quick to claim the caper was an inside job. He had the attacker's profile and work credentials, Avid Life Media's CEO Noel Biderman told ace cybersecurity blogger Brian Krebs. T...
Shadow IT -- the use of unauthorized online services by company employees -- is a concern of cyberwarriors charged with defending business systems against network attacks. There's new evidence that those concerns are justified. A new attack vector on business systems leverages the synchronization fe...
A clandestine group of sophisticated Chinese hackers have infected scores of sites on the Web and stolen documents from industrial and government organizations with surgical precision, according to a Dell SecureWorks study released last week. Dubbed "Threat Group 3390," the cybergang has used infect...
Demand for cybersecurity professionals continues to far outpace supply, according to a Burning Glass Technologies report released last week. Cybersecurity hiring remains concentrated in government agencies and among defense contractors, the third annual cybersecurity job market report notes, but hir...
Yes - Paying with crypto is very important to me.
Sure -- I have not paid with crypto yet but the idea intrigues me.
Not Sure -- I'm still uncertain about cryptocurrency in general.
No -- Cryptocurrency is a fool's game.
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https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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https://www.crmbuyer.com/story/forrester-predicts-net-loss-of-1-42-million-us-jobs-to-automation-by-2032-87461.html
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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https://www.crmbuyer.com/story/zoho-consolidates-marketing-functions-176493.html
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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https://www.crmbuyer.com/story/have-we-forgotten-how-to-sell-176516.html
Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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https://www.crmbuyer.com/story/digital-skills-front-and-center-176468.html
Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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