The FCC is interjecting itself into a long-standing argument over the safety of using electronic devices during flights. Chairman Julius Genachowski sent a letter to Michael Huerta, acting administrator of the FAA, calling for an expansion of the permitted use of tablets, e-readers, and other portab...
I love CRM as a discipline, but I have no illusions about its ability to survive in the cruel world. The reality is that customer relationships are fragile things; they need the right environment to flourish and be profitable. There are a host of things that can scuttle these relationships, and most...
The Federal Aviation Administration announced Monday it will study the use of portable electronic devices on airliners, potentially opening the door to allowing greater use of smartphones, tablets or e-readers during flights. Currently, the FAA requires airlines to determine which devices can safely...
SpaceX's Dragon space capsule returned to Earth on Thursday, 10 days after it took off into the wild blue yonder to resupply the International Space Station. The capsule touched down in the Pacific Ocean at 11:42 a.m. ET a few hundred miles west of Baja California, Mexico. It will be taken by boat t...
Another government venue, another condemnation of LightSquared's planned 4G LTE network. U.S. Department of Transportation Deputy Secretary John Porcari told a congressional hearing on Wednesday that if LightSquared were to be deployed, the Federal Aviation Administration would have to constantly m...
Federal information technology managers -- often cited for poor execution of procurement practices -- now have some project role models to follow for successfully managing IT investments. The federal General Accountability Office has issued a report on seven case studies of successful government IT ...
The big number always seems to be there. The big number is the amount of money the U.S. federal government invests in information technology. In constant dollars, that number has hovered slightly above or slightly below $80 billion per year since 2007, according to TechAmerica. That funding level is...
Federal agencies are woefully deficient in using modern information technology tools to manage their financial data. Despite calls from Congress and the White House to improve financial data management, agencies "employ a tangled web of disparate manual processes to generate the data," states a rece...
The threat of terrorism weighed heavily on United States senators holding an oversight hearing on the Transportation Security Administration Wednesday. The U.S. Senate Committee on Commerce, Science and Transportation was looking into the TSA's use of aggressive screening procedures for air traveler...
IBM is joining forces with the U.S. Federal Aviation Administration to protect the nation's civilian aviation system from the ever-growing threat of cyberattacks. They are working on building a prototype security system capable of protecting the vast amount of information flowing daily through the F...
Chris Lundberg has worked for years to drive the availability of technology to the masses. He has managed teams developing software for the Library of Congress, worked with the U.S. Navy to develop satellite communications software and consulted for Accenture in developing telecom Internet solutions...
For seven months, New York Times reporter David Rohde was held by Taliban kidnappers. During his captivity, both his newspaper and Wikipedia kept quiet about his plight. Wikipedia founder Jimmy Wales reportedly agreed to a request from The New York Times to delete all references to the kidnapping on...
Software maker BMC will buy data center automation firm BladeLogic in a move that could help it fend off incursions into its core market from rivals such as EMC and IBM. BMC will use BladeLogic's products to round its own business service management software portfolio. When combined, the platform wi...
Open source software is making its way into the systems that touch our everyday lives, from our banks to the stores where we shop. Open source is also found in some of the IT systems that manage traffic flow on city streets, state highways and in the skies. In fact, throughout the overlapping transp...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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https://www.crmbuyer.com/story/how-ap-automation-bolsters-supplier-and-customer-relationships-176476.html
How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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https://www.crmbuyer.com/story/forrester-predicts-net-loss-of-1-42-million-us-jobs-to-automation-by-2032-87461.html
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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https://www.crmbuyer.com/story/zoho-consolidates-marketing-functions-176493.html
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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https://www.crmbuyer.com/story/looking-for-love-online-advice-to-protect-your-wallet-87408.html
Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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https://www.crmbuyer.com/story/have-we-forgotten-how-to-sell-176516.html
Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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https://www.crmbuyer.com/story/digital-skills-front-and-center-176468.html
Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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https://www.crmbuyer.com/story/tech-real-estate-grab-headed-to-a-small-town-near-you-87436.html
Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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