I love CRM as a discipline, but I have no illusions about its ability to survive in the cruel world. The reality is that customer relationships are fragile things; they need the right environment to flourish and be profitable. There are a host of things that can scuttle these relationships, and most...
The big number always seems to be there. The big number is the amount of money the U.S. federal government invests in information technology. In constant dollars, that number has hovered slightly above or slightly below $80 billion per year since 2007, according to TechAmerica. That funding level is...
The U.S. Federal Aviation Administration (FAA) selected Oracle Database 10g and Oracle 10g Spatial to create precise electronic maps of the skies. These complex geographic information systems provide pilots with instrument flight procedures to help them safely navigate airspace. Aviation System Stan...
Significantly
Minor inconvenience
Unsure if I've been affected
Not at all
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How To Leverage Gen AI Without Losing the Corporate Shirt
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Morphing Demographics Require Imaginative PR Strategies
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The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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Retailers Ignoring Customer Privacy, Website Usability Put Business at Risk
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Bigeye’s Dependency-Driven Monitoring Boosts Reliability of CRM Data
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