When Richard Rygg, the cofounder of HipGeo, sailed with his family last year through the islands of French Polynesia, he used his company's app to document the experience. The result is a multimedia blog complete with a GPS track of his adventure, and a collection of dozens of geo-tagged photos of s...
Linux lacks any clear-cut system for determining which is the most popular or the best distribution, or which desktop environment is used more than others. That may be one of the major frustrations among Linux developers trying to spread the word about adopting the Linux desktop instead of Microsoft...
There is a long-standing debate in the email marketing community about timing -- that is, whether time of day makes a difference in open and click-through rates. In other words, will an email marketing message sent early Monday morning be more likely to be opened than one sent Wednesday around noon ...
LivingSocial's customers received some bad news on Friday: The popular daily deal site had been hacked, compromising some 50 million members' customer data. There was some good news -- credit card data was not affected, the company promised in its notice to customers. Also, the Facebook credentials ...
Cybercriminals have begun focusing their malicious endeavors on the sinew of the Internet to reap greater rewards. For months now, Net bandits have targeted key infrastructure elements -- from the domain-naming service to certificate-issuing authorities to hosting services -- in order to spread cash...
The market digested the earnings report Amazon released on Thursday, and toward the end of trading Friday it was clear investors were less than pleased, with the company's stock down by about 6.5 percent. Little wonder: Amazon reported that its net income decreased 37 percent to $82 million in the f...
LinkedIn unveiled a new contacts application for Web and mobile users this week with the goal of helping members manage the relationships they build on the professional social network. The company is billing LinkedIn Contacts as a digital personal assistant. It will pull information from user addres...
Zynga reported an unexpectedly strong Q1 this week, but investors chose to focus on its lower guidance for future growth in the casual gaming industry. The company brought in $264 million in revenue on the quarter, down 18 percent from the same time a year ago but beating estimates that were closer ...
A company in India has developed a smartphone for the blind. The device, three years in the making, will be equipped to read text messages and emails, and it will then convert the text to Braille. It will utilize shape memory alloy technology, which exploits a metal's ability to "remember" its origi...
Mobile phone maker Nokia on Wednesday announced the latest addition to its low-cost Asha feature phone line, the Asha 210. Aimed at emerging markets, the device has a QWERTY keyboard and support for Facebook, Twitter and popular email accounts such as Gmail. It has a dedicated WhatsApp button for ac...
Salesforce.com expanded its advertising initiatives this week with the launch of Social.com, a platform designed to help brands tie ad campaigns to what's trending on social networks. The new platform bundles Salesforce.com features that resulted from the company's acquisitions of Buddy Media, a pro...
A page of computer code being tested by Google may be pointing the way toward future integration of the Google Now mobile virtual assistant into the search company's famously minimalist home page. The code was first found by Google Operating System, a blog that labels itself as "unofficial news and ...
Google Executive Chairman Eric Schmidt defended the company's tax practices in the United Kingdom, where Google and a handful of other U.S. tech companies have been chastised for not paying enough taxes. Google paid just over $9 million in UK taxes in 2011, despite hundreds of millions in turnover.
Can I be everywhere my customers want to shop? The good news is that this rhetorical question is not all that far-fetched any longer. In its day, the Sears catalog revolutionized the consumer shopping experience and ruled the market. Decades later, it has been rendered obsolete by the ultimate, inno...
Google released a quarterly earnings report Thursday that beat estimates and also showed the company may be coming to grips with the problem of monetizing its mobile platform. The tech giant reported net income of $3.35 billion, or $9.94 per share during the first three months of the year, a 16 perc...
Africa
Asia-Pacific
Eastern Europe
Europe
Latin America
Middle East
North America
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
The Sustainable Customer
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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