SAP on Wednesday unveiled a rapid-deployment solution for marketers. It lets users analyze customer sentiment from social networking sites, communities, wikis, blogs and other sources. Users can combine the information with CRM text data and, if they so choose, business intelligence applications to ...
Nothing like a recession to spur business growth. In the BPM space, the current downturn has presented a major marketing opportunity for software and IT service firms. Sparked by customers seeking to cut costs and by innovations in e-commerce, the BPM market could easily double over the next several...
Merrill Lynch has predicted that the cloud computing market could reach $160 billion by 2011. By any measure, in any industry, that's a huge number -- it's astronomical for one that can only be described as "nascent." To be sure, the potential for cloud computing is immense. Still, Merrill Lynch may...
Another best-of-breed business intelligence vendor has been snapped up: This time, it is Cognos, which IBM has agreed to acquire for $5 billion in cash, or roughly $58 per share. The move was widely anticipated, given the recent acquisitions made by IBM's rivals in this space. Earlier this year, SAP...
Once the software industry absorbed this week's news that SAP would be acquiring the French business intelligence vendor Business Objects for close to $7 billion, speculation immediately shifted to what would happen to Cognos. With Oracle's digestion of Hyperion complete and the Business Objects sal...
Intervoice has just introduced new self-service voice products based on SCXML -- a dialogue language that can be used in multiple contexts and, most intriguingly for vendors and end users, multiple modes. In Intervoice's case, it has incorporated a runtime-service-orchestration engine based on SCXML...
Microsoft and EMC have developed native integration technology for SharePoint Server 2007, as well as the 2007 Microsoft Office system and SQL Server 2005, through a newly announced enterprise content management alliance. The new functionality expands the EMC options available to SharePoint users, E...
Storage giant EMC today announced updates of two backup products, days after it went on the attack, beginning a campaign -- "Safe Switch" -- to lure customers from its rival and the leader in the backup software market, Veritas. EMC has released Legato NetWorker 7.2 and Dantz Retrospect 7 for Window...
Oracle's OpenWorld conference last week in San Francisco combined the company's traditional shows Oracle AppsWorld and OracleWorld in the company's largest conference ever. More than 25,000 customers, vendor partners, Oracle employees and analysts took part. Even Microsoft made its first appearance...
A new report on the loyalty of companies to their IT suppliers might change what goes on inside some of the world's IT innovators. From its survey of 51 brands, Walker Information of Indianapolis, Indiana, concluded that customer satisfaction does not equal customer loyalty. Suppliers' interactions ...
The same week software giants SAP and Microsoft own up to merger discussions, a new study shows how consolidation forces within the enterprise-level applications and services space are working to shrink the number of vendors. The study, released Thursday by consulting firm Bain & Company, deline...
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How To Leverage Gen AI Without Losing the Corporate Shirt
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The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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Spectrio Digital Signage Gives AI Assist to In-Store Marketing
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5 Ways Retailers Can Sell More Online With a Personal Touch
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A New Era of Customer Service
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Omnichannel, Online Consumers Shift to Mindful Shopping Practices
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Landing Intelligent Customer Service
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